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USI Express Pay
Frequently Asked Questions:

1.    What is Automated Billing and Payment Processing?

Beginning Fall 2006, the University of Southern Indiana will introduce USI Express Pay, an electronic system for all students to view their bills, print their bills and make payments online. Through the new USI Express Pay system, an email will be sent to each student's official University of Southern Indiana email address and any authorized payers' email address every time a new statement is ready.

2.    What is the difference between my monthly eBill and the account information I can see on My USI?).

The monthly eBill is a web-based presentation of your student bill. It represents a snapshot in time of your monthly bill. In addition, it will also reflect account activity that has occurred since the billing statement was created.

My USI displays your complete account history – it is updated continuously to display transactions that have occurred.

3.    What company has the University of Southern Indiana partnered with to provide this service?

Nelnet is providing USI Express Pay, a hosted automatic billing and payment processing service. Our contract with them ensures that the processes are compliant with the Family Educational Rights and Privacy Act (FERPA) and the Gramm-Leach-Bliley (GLB) Act.

4.     Is Nelnet's USI Express Pay website secure?

The University of Southern Indiana believes that security is a very important factor in providing automated billing and payment processing services. The technical architecture/security of the Nelnet service uses intrusion detection and firewall systems to protect the network.

5.    Why is the University of Southern Indiana transitioning to automated billing and payment processing?

The University of Southern Indiana has decided to move to automated billing and payment processing for several reasons, among them time and money savings. The USI Express Pay service is available worldwide, 24 hours a day and 7 days a week. There are no checks, envelopes or stamps needed to make a payment. Additional benefits include viewable billing and payment history as well as convenient access for authorized payers whom the students set up. Institution administrative costs for printing and postage are also reduced.

6.    Are the University of Southern Indiana’s eBills accessible to visually impaired students?

The University of Southern Indiana’s electronic bill is ADA (American Disability Act) compliant and is accessible to students with disabilities.

7.    How can I make a payment online?

Make Payment’ is an optional feature of USI Express Pay. Checking and savings account information from a bank within the United States can be entered at the Express Pay website and payments will be transferred electronically to the University of Southern Indiana. You will have the option to have the site retain your bank account information or you may enter it each time you make an online payment.
 
Authorized payers will only be able to view their own payment and bank information. Each authorized payer is assigned a separate password for added security and privacy.

8.    I do not feel comfortable paying my bill online. What other payment methods are available?

Paying electronically is the preferred bill payment method but it is optional. You may send payments by mail or pay in person at the Bursar’s office. To send a check or money order through the mail to our payment processing center, please print a copy of the PDF bill, detach the bottom portion of the statement and mail it with the payment (payable to the University of Southern Indiana) to:

University of Southern Indiana

Attn:  Bursar’s Office

8600 University Blvd.

Evansville, IN   47712

9.    Do I need a certain type of computer, software or web browser to use QuikPAY?

You can use the USI Express Pay service from any Macintosh or PC running Microsoft Internet Explorer 5.0 or newer or Netscape Navigator 6.0 or newer.

10.    I have no bank account. How do I pay my bill?

You can pay your eBill by either paying via credit card (Mastercard,  American Express, or Discover), or by printing a copy of the PDF bill and by sending the bottom payment section of the form with a money order payable to the University of Southern Indiana with your Student ID number printed clearly on the front of the money order to our payment processing center at:

University of Southern Indiana

Attn:  Bursar’s Office

8600 University Blvd.

Evansville, IN   47712

11.   What are the benefits of automated billing and payment processing?

  • The flexibility to view your bill electronically 24 hours a day, 7 days a week from any location via
    the internet
  • The ability to pay your bill electronically 24 hours a day, 7 days a week from any location via the internet with a bank account in the United States
  • The option to authorize third parties to view and pay the bill, such as a parent, guardian or sponsor
  • Receive your tuition bills faster – online with email notification
  • View your current bill plus 16 month invoice history online (once 16 months have been established)
  • Elimination of mail service – no postage required and no risk of lost payments
  • Make convenient electronic payments from a checking or savings account (banks in the United States only) – without using paper checks or money orders
  • Billing information and payments are private and secure
  • Ability to access and print a pdf of the paper bill
  • Immediate confirmation of online payment
  • Saves money – no check writing, no envelopes or stamps needed

12.    How do students log in and view their bill?

Students will receive a monthly email notification with the subject line “University of Southern Indiana Account Bill” with a link to the USI Express Pay website where their University of Southern Indiana ID number and password are used for authentication. Students can also access their account through their MY USI account. Upon login, students can view the bill, set up and store bank account information, pay the bill electronically and print paper copies.

13.    How can my parents/authorized payers log in and view the bill?

People other than the student may have the ability to view the bill as an authorized payer. Students must set up authorized payers in the system. Students will Login to the University of Southern Indiana Express Pay website via My USI and select "Authorize Payer" on the navigation bar. Follow the online instructions to create a user name and temporary password for each authorized payer. (The temporary password must be changed by the authorized payer when he or she first logs in to the site.) Authorized payers will receive an automated email notification with the login name informing them that they have been authorized. The student will provide the password to the authorized payer. Each billing cycle, both the student and authorized payers will receive an email notifying them that the eBill has been sent. Students and authorized payers receive a link in their email that takes them directly to the USI Express Pay login page.

14.    How can my parents/authorized payer pay the bill?

Once the authorized payer is established they can make payments through Make Payment, an optional feature of our new system. Credit card, checking and savings account information from a bank within the United States can be entered at the USI Express Pay website and payments will be transferred electronically to the University of Southern Indiana. You will have the option to have the site retain your bank account information or you may enter it each time you make a payment.

No one else will be able to view a payee’s confidential account information, not even the student. In the interest of security and privacy, each authorized payer is assigned a separate PIN number to access their account and payment history.

Authorized payers can print the bill and send a check or money order through the mail to our payment processing center (payable to the University of Southern Indiana with the student’s USI ID printed clearly on the front of the check)



  updated 2/13/2012 3:34:31 PM


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