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Credit Card Convenience Fee FAQs

(These FAQs are only for payments to the Bursar’s Office)

  1. What credit cards does USI accept?
    USI accepts VISA, MasterCard, American Express, and Discover. Credit card payments can only be made online via MyUSI and cannot be made over the phone, by email, or by mail.
  2. Why is USI charging a fee for the use of my credit card?
    USI is committed to providing students and their families a range of options for paying their educational expenses. The credit card payment method is becoming prohibitively expensive because of the fees to USI for credit card transaction processing. This expense is paid by University tuition revenues and therefore reduces the tuition dollars available for academic programs and services for all students. Therefore, a convenience fee on credit card transactions in the amount of 2.70% of the student's total bill will be charged by a third party company. This will provide nearly $300,000.00 in annual savings for the University.
  3. Why is the convenience fee 2.70%? How was that percentage established?
    2.70% is the amount established by our third party credit card processor, Nelnet Business Solutions, to cover the credit card transaction fees assessed by credit card companies.
  4. Is there anyway I can avoid paying a convenience fee?
    You can avoid paying the 2.70% convenience fee by paying online with an e-check, an electronic debit to your checking or savings account. You may also mail or deliver a check to the Bursar's Office with no convenience fee to the address below. Always include your student ID number on the check.

    University of Southern Indiana
    Attn: Bursar's Office
    8600 University Blvd.
    Evansville, IN 47712
  5. Can I make a credit card payment over the phone?
    No, credit card payments cannot be made over the phone or via mail. This is a security measure to ensure confidentiality of your payment information.
  6. Can I pay in person using a credit card?
    Yes, payments can still be made at the Bursar's Office, located in the lower level of the Orr Center. The convenience fee still applies for credit card payments made at the Cashier’s Office.
  7. If I make a credit card payment in error, will my convenience fee be refunded?
    No. The convenience fee is not refundable, even if the payment to which it relates is cancelled, refunded, credited, or charged back.
  8. If I use my debit card to pay my student account charges, will I be charged the convenience fee?
    Yes. If you use your debit card like a credit card to pay your student account charges, you will be charged the 2.70% convenience fee. For checking or savings account debits, please use the e-check option to avoid paying the convenience fee.
  9. Will the convenience fee that I am charged be included on my student account breakdown and statement?
    No. The convenience fee is a fee assessed by a third party company, Nelnet Business Solutions, in addition to the payment for on campus students. The convenience fee will not appear on your student account or on your statement. You will receive two separate receipts, one for the student account payment and the other for the convenience fee.
  10. How will this appear on my credit card statement?
    Two separate transactions will appear on your credit card statement. One transaction for the student account payment and one transaction for the convenience fee. The transaction for the student account payment will appear as 'University of Southern Indiana' and the transaction for the convenience fee will appear as 'USI Svc Fee'.
  11. Are other Universities charging a convenience fee for credit card transactions?
    Yes. Credit card convenience fees are not unique to USI. Many other schools such as Indiana University, Purdue and Vincennes University currently charge convenience fees or are implementing this convenience fee programs for the Fall 2010 semester.
  12. If I am a Distance Education Student, will the convenience fee of 2.70% still apply?
    Yes. The convenience fee applies to all students regardless of the courses that they are enrolled in.

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