OFFICE OF THE BURSAR
Credit Card Convenience Fee FAQs
(These FAQs are only for payments to the Bursar’s
What credit cards does USI accept?
USI accepts MasterCard, American Express, and Discover.
Credit card payments can only be made online via MyUSI and cannot
be made over the phone, by email, or by mail.
Why doesn't USI accept Visa?
USI’s current practice is to charge a pro-rata convenience fee.
Visa allows a flat fee but not a pro-rata convenience fee. Visa’s
flat fee method would require the same flat fee charge regardless of
the dollar amount of the transaction. The current pro-rata method allows
USI to recover its cost of doing business while those customers who choose
to pay with a credit card share this expense at an equal rate. Visa’s
method of charging a convenience fee would disadvantage many credit card
Why is USI charging a fee for the use of my credit card?
USI is committed to providing students and their families a range of
options for paying their educational expenses. The credit card payment method
is becoming prohibitively expensive because of the fees to USI for credit card transaction
processing. This expense is paid by University tuition revenues and therefore reduces
the tuition dollars available for academic programs and services for all students.
Therefore, a convenience fee on credit card transactions in the amount of 2.70% of
the student’s total bill will be charged by a third party company. This will provide
nearly $300,000.00 in annual savings for the University.
Why is the convenience fee 2.70%? How was that percentage established?
2.70% is the amount established by our third party credit card processor,
Nelnet Business Solutions, to cover the credit card transaction fees assessed
by credit card companies.
Is there anyway I can avoid paying a convenience fee?
You can avoid paying the 2.70% convenience fee by paying online with an e-check,
an electronic debit to your checking or savings account. You may also mail or
deliver a check to the Bursar’s Office with no convenience fee to the address below.
Always include your student ID number on the check.
University of Southern Indiana
Attn: Bursar's Office
8600 University Blvd.
Evansville, IN 47712
Can I make a credit card payment over the phone?
No, credit card payments cannot be made over the phone or via mail.
This is a security measure to ensure confidentiality of your payment information.
Can I pay in person using a credit card?
Yes, payments can still be made at the Bursar’s Office, located in the lower
level of the Orr Center. The convenience fee still applies for credit card
payments made at the Cashier’s Office.
If I make a credit card payment in error, will my convenience fee be refunded?
No. The convenience fee is not refundable, even if the payment to which it relates
is cancelled, refunded, credited, or charged back.
If I use my debit card to pay my student account charges, will I be charged the convenience fee?
Yes. If you use your debit card like a credit card to pay your student account
charges, you will be charged the 2.70% convenience fee. For checking or savings
account debits, please use the e-check option to avoid paying the convenience fee.
Will the convenience fee that I am charged be included on my student
account breakdown and statement?
No. The convenience fee is a fee assessed by a third party company, Nelnet Business Solutions,
in addition to the payment for on campus students. The convenience fee will not appear on your
student account or on your statement. You will receive two separate receipts, one for the student
account payment and the other for the convenience fee.
How will this appear on my credit card statement?
Two separate transactions will appear on your credit card statement.
One transaction for the student account payment and one transaction for the
convenience fee. The transaction for the student account payment will appear
as “University of Southern Indiana” and the transaction for the convenience fee
will appear as “USI Svc Fee”.
Are other Universities charging a convenience fee for credit card transactions?
Yes. Credit card convenience fees are not unique to USI. Many other schools such as
Indiana University, Indiana State, Purdue and Vincennes University currently charge
convenience fees or are implementing this convenience fee programs for the Fall 2010 semester.
If I am a Distance Education Student, will the convenience fee of 2.70% still apply?
Yes. The convenience fee applies to all students regardless of the courses that they are enrolled in.
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