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Center for HRD Staff
On-site Credit Courses
Public Programs

 Contract Training

Supervisory Development/Training
  • Adventures in Attitudes
  • Career Development
  • Coaching: The Lost Art of Leadership
  • Counseling Employees
  • Decision Making
  • Delegation
  • Employee Retention
  • Establishing Goals and Objectives
  • Establishing Performance Standards
  • Face-to-Face Communication
  • Finance & Accounting for Non-Financial Managers
  • Handling Employee Complaints
  • Instrumental Learning Workshop
  • Interviewing and Selecting
  • Making Effective Presentations
  • Managing Change
  • Management Diagnostic Center
  • Marketing Effectiveness
  • Motivating Employees
  • One-on-One Training
  • Performance Appraisal
  • Process Improvement
  • Problem Solving
  • Resolving Conflict
  • Sexual Harassment
  • Successful Facilitation
  • Time Management
  • Transition and Recovery from Organizational Change
  • Workforce Diversity
  • Using Creativity & Innovation
Customer Service
  • Professional Customer Service Program
  • Telephone Skills
  • Service Recovery Techniques
  • How to Resolve Customer Problems
  • Customer Conflict Resolution Skills

Employee Development

  • Business Etiquette
  • Communicating with Others
  • Grammar
  • Team Skills for Meeting Together
  • Working Effectively with Others
  • Solving Problems Together
  • Technical Writing
  • Meeting Change Together
  • How to Receive Work Assignments
  • Moving from Criticism to Feedback
  • Managing Your Time
  • Stress Management
  • The Attitude Opportunity
  • Computer Training
  • Write to the Point

Other

 

 



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