With Diversity in the Workplace
||How well do you communicate
with workers who are “different” from yourself? Learn how consideration
of diversity issues such as gender, age, national origin, sexual orientation,
family status, and social class can improve your working relationships
and your work environment.
||When people have meaningful
interactions at work conflict will naturally exist. It’s how individuals
learn to deal with difficult and possibly volatile situations that can
make the difference in the working environment. This two hour program,
designed for employees at all levels can be used in a variety of work situations,
and identify personal styles that influence conflict behavior.
||This skill building program
helps front line employees develop first class competencies in meeting
the service needs of internal and external customers. During the two- hour
program, participants will learn the essentials of customer service and
participate in activities and group discussions.
||High turnover is not just
an upper management problem. Using a multi-media approach this two-hour
session shows managers, supervisors, and team leaders how they can better
motivate and retain employees. It provides solid information on group problem
solving, motivating employees, coaching to keep performance high, being
flexible when employees need to balance work and family, and key rules
to retaining employees.
Down the Barriers:
the Efficiency of Your Team Meetings
|Are your team meetings in
trouble? In this two-hour program, participants learn how to use
the basic skills for dealing empathetically with others and using efficient
communication techniques to improve team meetings. Participants
will discover how to use skills for reaching consensus in meetings and
be able to describe the roles of group leader, facilitator/observer, and
& Counseling Employees
||During this program you
will learn and practice helping others improve individual performance by
using coaching and counseling skills with employees in a variety of workplace
situations. This workshop stresses the importance of listening skills,
questioning techniques, and tips to help others improve performance.
||During this two-hour program
business professionals interested in learning more about telemarketing
will benefit from this session geared to increase sales success.
Turn every phone call into better customer service with tips, checklists,
and exercises that will help you learn to organize, create credibility,
and convert opportunities into future business.
& Speech Tips for the Busy Professional
||During this two-hour program,
participants will learn the essentials of how to deliver a public speech
or business presentation. Participants will learn simple key elements to
remember (and nasty problems to avoid) while making a presentation. This
program is beneficial for beginners and invaluable for the pro as a refresher.
Your Communication Style
||During this two-hour session,
participants will take a short inventory to identify their communication
styles. We will discuss the four different communication styles and how
we all differ in our everyday communication with others. Participants will
be involved in activities that assist in understanding how to improve personal
and group communication. Call 800-467-8600 for customized scheduling information.
Your Communication With Staff
program is geared towards school administrators who are interested in improved
staff communications. During this interactive session, participants
will learn more about their own communication style. Also, activities
will be provided that help administrators identify different communication
styles among staff. Participants will gain insight on how to communicate
better with different communication styles. Many ideas and tips will
be provided to assist in enhancing communication with staff.
for Environmental Professionals
||This training program is
approved and endorsed by the Indiana Department of Environmental Management
for two continuing education units. This easy to understand quick
refresher course covers environmental chemical measurements, regulatory
significance of chemical measurements, and an introduction to risk assessment.
Quality for Environmental Technicians
||Approved by the Indiana
Department of Environmental Management for two continuing education units,
this program is designed primarily for municipal environmental workers.
The course will cover water quality regulations and processes, health effects,
biological pathogens and disinfection by-products, and membrane technology
reverse osmosis, electrodialysis reversal, nanofiltration, ultrafiltration,
||This course is designed
for those in the environmental field; especially wastewater treatment operators
who wish to gain a better understanding of basic math for wastewater calculation.
The course is approved for two continuing education units by the Indiana
Department of Environmental Management.