University of Southern Indiana
Creating a New Conversation

MHA Today

Creating a New Conversation
Roundtable and Leadership Series - September 18, 2017

Shaping the future through learning and innovation.

The objective of this series is to support an ongoing agenda of future innovation and leadership in healthcare through a series of roundtable events, webinars, and other activities.  By harnessing the collective knowledge of healthcare leaders and industry experts, the aim is to create a new dialectic that challenges traditional and status quo approaches to healthcare delivery, and ultimately, amalgamate disparate perspectives into a singular innovative methodology.  In sum, this goal is to stimulate thought leadership and change through communication, creativity, innovative thinking, strategic planning, and sound financial management.

The latter is especially important in the current healthcare landscape.  The aforementioned, can also be identified as current gaps of focus areas: Effective leadership understanding and engagement will be imperative to bridge the gaps and to effectively and successfully lead healthcare into the future.  This is a local, regional, and national requirement as there has never been such a time of expanding pressure on the health care system.  As costs continue to soar, the need for vitality in transformation becomes most apparent.  In order to improve the present, and to ensure a healthy future, every sector of the healthcare industry must come together to engage in meaningful, well-informed dialogues and bring about actionable recommendations and outcomes.  It is in this way that multi-dimensional, cooperative learning may take place (Williams, 2017).


Leadership Spotlight Series
Marsha L Shepherd, RHIA, CHC, CHPC
"Improving on Performance"

What I can do to improve performance and efficiency to positively impact MHHCC is to always set goals.  I have been fortunate to be able to participate in the Administration Staff 360 review that has been completed by all members.  This tool has allowed each of us to evaluate the leadership performance of each member as well as get feedback from the team through the evaluation process.  I feel this tool helped learn from the evaluation by others in order to set personal and professional goals.  The 360 evaluation includes the following areas: interactions (trust, confidentiality, communication), job performance (responsive, productive, effective), relationships (respected, actively involved), professional development (open to improvement, change, supports Mission), management strengths (integrity, transparency), and areas of concern/need work. 

After a review of my 360 results and conducting the self-assessment, I want to positively impact MHHCC by setting goals to show leadership performance improvements.  My first goal is to improve my ability to see the big picture regarding strategy by being able to step back from my day-to-day responsibilities and incorporate what I do as it relates to the overall strategy.  The second way to positively impact MHHCC is to continue to learn how to understand, interpret, and use “the numbers” to actively participate in evaluations and discussions related to our financial position.  Along with a greater financial understanding and participation, I will be able to improve my understanding of the healthcare industry and our competitors.

Additionally, I want to continue to improve relationships with my peers. I want to be a better colleague, understand their goals and needs, and learn to work together to help achieve our organizational goals.  I have a leadership presence related to my role in compliance but feel I can improve my ability to communicate in an authentic way that inspires others.

As I complete my Master of Health Administration, I desire to use my greater knowledge to be an even better role model.  My goals will be set to recognize success more often.  Every day at MHHCC, a lot of great things happen.  I want to continue to inspire others to follow my lead and do the same thing. 

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