University of Southern Indiana
IT News

USI IT Advisory: Troubles with Exchange EMAIL via the WEB

Sent 11/26/14

This message is being sent to each of our employees who has files located on their H: drive.

On Wednesday evening at 6PM, we need to change where we store our H:

drives to simplify our backups of your data.  This is almost totally transparent to you, but it can show up in two ways.

1) If you open files by first opening Word or Excel, and then looking at "Recent" documents, this will fail and it will look like your document is missing.  This is because the location has changed.  You will need to go to your H: drive, find the document, and then open it.

2) If you access your H: drive remotely from home, you will need to change the path you use to connect to your files. 

- Your old path is:             \\docxfs.usi.edu\Home\CSchmitt

- Your new path is:          \\docxfs.usi.edu\home\C\CSchmitt

You do not need to do anything in preparation for this change. 

Ideally just logoff or shutdown your computer when you leave this week - but even if you don't we can work around that.  Next week when you return, logon and continue working.  The Help Desk can assist if you have any difficulty opening your files.

And if you remote from home to your H: drive and expect to use that this weekend, let me know.  Possibly we can move your home drive earlier and we can test to make sure you can get to your files.


IT Advisory: Trouble with Reading Reading Emails on the Web App

Sent 10/17/14

This message pertains to people with an @usi.edu address who read their email via a web browser.

If you ONLY read your mail with Outlook and do not read your email via the web, then you might want to skip reading – but save these instructions.

We have had multiple reports of issues with Outlook Web App (OWA) since our recent migration from Exchange 2010 to 2013. 

 

The SYMPTOMS being reported are:

1) Seeing only a blank white screen

2) Errors such as: "Bad Request”, “Couldn’t Connect”, or “An error has occurred.  Contact your Administrator”

3) A login attempt leads to "cannot display web page." 

4) Loading page…  yet page never loads.

 

The CAUSE…

We have not been able to ascertain the exact cause of the problem as of yet.  We have made a major version change in our Exchange installation which has included a major technology change for the authentication (login) steps for most browsers.

All current web browsers (Internet Explorer, Firefox, Chrome, Safari – and maybe Opera) are going through major changes, as they move to HTML5 standards.  HTML5 offers many new technologies that allow for more robust and useful web applications.  We are seeing that all the browsers are patching on a weekly basis, as they work out their kinks.

So the cause is 2 part – upgrades to USI Exchange server with the new OWA, and browser changes to allow all HTML5 functionality to work.

We have been researching this problem and finding some solutions.  The screen images and instructions below alleviate the issues listed above. 

 

The FIX (really more of a work around)
Run your browser in Private or Incognito mode.  Instructions for most types of browsers are below:

Logo

INTERNET EXPLORER    

Top Left hand-side, click “Tools”

                If you don’t see “Tools” Press Alt to make the menu bar appear then click “Tools”

Drop down menu will appear

Click “InPrivate Browsing” (2nd from top)

In the new browser window you can open OUTLOOK.USI.EDU to read your email.

 Explorer

 

____________________________________________________________________________________________

 Logo2 (3)

FIREFOX

Top Left hand-side, Click “File”

               If you don’t see “FILE” Press Alt to make the menu bar appear then click “FILE”

Drop down menu will appear

Click “New Private Window” (2nd from top)

In the new browser window you can open OUTLOOK.USI.EDU to read your email.

 Firefox

 

_______________________________________________________________________________

 Logo3

CHROME                               

Top right-hand side, click the button with 3 horizontal lines

Drop down menu will appear

Click “New Incognito Window” (3rd from top)

In the new browser window you can open OUTLOOK.USI.EDU to read your email.

 Chrome

___________________________________________________________

Logo4

SAFARI

Click Safari on toolbar,

Then click Private Browsing

In the new browser window you can open OUTLOOK.USI.EDU to read your email.

 Safari

 

----------------------------------------------------------------------------------------------

If you try the fix of “in-private browsing”, and that does not seem to fix your email problem.  We have one more step for you to try.  You should clear your Browser history, and then use In-Private Browsing.

Have more Questions? Click here

Instructions on how to clear your browser history can be found at: http://www.usi.edu/it/clearcache


USI IT Advisory:  Email Address Book Change

Sent 9/12/14

This IT advisory is important to all of our campus email users.

This past weekend, we brought all of our students into the Outlook address book.  This is the starting point of opening up closer collaboration capabilities with our students, and we will be turning these on soon.  However, you may have noticed that the Global Address Book is now very large, and it may be more difficult to locate a person when sending email.

If you use Outlook, you can set the default address book to the EMPLOYEE address book rather than the large Global Address Book.  This is very simple to do by following the instructions below.  This works for Outlook 2010 and 2013, but is not applicable if you use Outlook Web.  These instructions are not specific to Mac users, but we expect there is something similar available there.

From within Outlook, click Address Book (Home Tab selected)

Image 001 (1)

When in the Address Book, pick Tools and then Options from the menu.  That will take you to the screen below.   Choose CUSTOM, then in the drop down list, choose Employee Address List.  If you don't see the Employee Address List, click on Add and you should find it.  Make sure it is the top entry like in this picture (use the up arrow on the right to push it to the top).  Also specify this address book "When opening ..." in the box below.  Click OK to finish

Image 002

Following these steps should make finding employee addresses simpler.  If you have questions please contact the help desk at x1080.

USI IT Advisory:  UPDATE - Internet Explorer Critical Vulnerability

Sent 5/2/2014:   This advisory is very important for anyone using Windows on campus or at home.

Microsoft has released patches to address the recent Internet Explorer critical vulnerability.  Because this fix is needed immediately, we have released these updates to the campus.  This should patch tonight for most computers, and if your computer is off overnight it should attempt to patch in the morning.  It is likely your computer will need to reboot after receiving the patches.

Even though Microsoft has stated they will no longer patch XP, they did go ahead and provide a patch for this issue to XP users.  If you run Windows at home, you should make sure you apply the patches to your home computer.



USI IT Advisory: Internet Explorer Critical Vulnerability

Sent 4/29/2014:  This advisory is very important for anyone using Windows on campus or at home.

Microsoft has announced a critical vulnerability in Internet Explorer and this is being actively exploited already.  The vulnerability allows the hacker to remote control your computer.  No patch has arrived yet from Microsoft, but when it does we will release it to the campus immediately.

 Effective right away, you should stop using Internet Explorer for browsing to any web sites that are outside of USI (browsing to web sites within *.usi.edu are safe, although it is probably best to use another browser to prevent accidentally browsing outside of USI).  Firefox and Chrome are recommended.  We will update this as more information becomes available.


USI IT Advisory:  Security issues

Sent 4/9/2014:   You may have seen information concerning the “Heartbleed” vulnerability.  This is one of the most wide-spread vulnerabilities ever disclosed, affecting a very large portion of the Internet.  When you browse to a web site using https, you should feel secure that you can enter your username and password and no one can see it.  If a web site was hacked with the Heartbleed vulnerability, the hacker can easily see your username and password. Also, it is almost impossible for the web site operator to know if they have been hacked.  Almost all major sites have been patched (gmail, yahoo mail, banking sites, etc.) but some smaller sites may not be.  Since it is difficult to tell if your password has been stolen, the safest course of action is to change your password.  We have updated USI web servers that were at risk. 

Microsoft has officially stopped supporting Windows XP.  What this means is if security vulnerabilities are found in XP, they won’t be patched and your computer will be at risk.  We don’t see any immediate risk, but over time this risk will increase.  We have identified about 100 computers still running XP on this campus and are stepping through getting these replaced, but it will probably take 6-10 weeks.  If you are still running a USI computer with XP on the campus network, we will be contacting you to upgrade.  If you have an older USI owned laptop at home with XP, it is quite likely it is past end of life and you may need to talk with your department about replacing it.  And if you have a personally owned computer running XP at home, it is time to start thinking about replacing it.  I have seen decent Dell desktops for as low as $340. 

I have been hearing some increased talk of phone based scams, for example here: https://germanamerican.com/community/news--events.  With modern phone systems, it is simple to make the caller ID look like it is a local number when in fact the call originates from overseas.  These callers use what is known as “spear phishing”, which is a targeted attack.  So for example you may ask – how did they know I had an account with ETFCU?  Well, they probably don’t know.  They just auto-dial random numbers in the 812 area code and they know they will get some hits.   Never give out passwords, bank account numbers, etc. on any call you receive.  If you think it is your bank calling, hang-up and call the bank directly.

One other type of hack we have seen is the social engineering technique.  This technique tries to get you to divulge information based on the caller or sender presenting false information.  A recent one had the person represented as a retired volunteer firefighter, looking to add patches, pictures, and other information to their collection.  I have no idea what they are doing but it will probably result in trouble.  Always treat any unsolicited contact with suspicion.  


IMPORTANT: New Blackboard Version

Sent 4/1/2014:   This advisory is important for faculty using Blackboard.  If you are not a Blackboard user, you can ignore this message. 

USI IT is releasing a new version of Blackboard and instructors now have access to the new site.  This new version of Blackboard will be required starting with the SUMMER 2014 semester and summer classes have already been loaded.  You will still be able to access your previous courses on the old system for at least one year.   Blackboard 9.1 sp 14 has new features and a new look and feel, and we want to make sure you have an opportunity to explore this new version.  Tutorials on new features have been posted and we will conduct a number of training sessions in April.  Faculty and staff (but not students) can now access the New Blackboard through MyUSI.                        


To view tutorials please follow this link:

http://www.usi.edu/it/blackboard-online-help/faculty-online-training

 

To register for training, please follow this link:

 http://instructech.usi.edu/blackboard9help/BBTrainings.aspx

 


Windows Patch Night

Sent 3/18/2014:   This advisory affects all of our Windows desktop users on campus. Tonight we expect to see Microsoft patches delivered to the campus.

This process occurs each month, and we will be letting you know when this is planned to occur.

If your computer is part of our “managed desktops” environment, tonight when you leave logoff your computer but don't shut it down. Patches for our managed desktops are scheduled for installation at 6AM in the morning and your computer will reboot afterwards and be ready for use by 7AM.

If you don’t know if your computer is part of our “managed desktops”, most likely it isn’t. In this case, patching will be no different from how it has happened in the past, and sometime later today or tonight you should see the patches arrive.

Richard Toeniskoetter 812-464-1733


Adobe Flash Security Issue

Sent 2/6/2014:   A very high severity exploit has been announced for Adobe Flash. This software is installed on almost all campus computers. The exploit allows the hacker to remotely access and control your computer, and applies to both Windows and Mac computers. You can be exposed to this exploit by browsing the web, and it has already been found on the Internet.

Adobe is advising everyone to update to Flash version 12.0.0.44. We are seeing about ¼ of all campus computers have already been updated. Beginning this afternoon we are going to start pushing this patch to computers with older versions. You may see a window like the image below – this is our Kace tool automatically pushing the update. There are over 50 different versions of Flash running on campus computers, and this makes it difficult to predict exactly what you will see. You may even see it twice, because different browsers can have different versions. If you see this image below, you are being updated. Follow the prompts, and if you are unclear as to what is happening, please contact the Help Desk at x1080.

Any questions, please let me know.

Thanks,

Richard Toeniskoetter


USI IT Advisory

Sent 2/5/2014:  Starting right away, IT will be using this email address (USI IT Advisory) to send important informational or advisory messages to USI employees about computing issues on the campus.  I intend to keep these concise and clear, and I need everyone to recognize that these messages are important to read.  We already have a few things queued up and you will see several messages this week.

If you have any questions or concerns about what is sent or any other IT issues, please contact me.

Thanks,

Richard Toeniskoetter
Executive Director Information Technology
University of Southern Indiana
812-464-1733 


Upgrade to Eagles Mail Aug-2013

Can't access your eagles mail? Temporary workaround is go to https://outlook.com/eagles.usi.edu

sent 8/19/2013: During the coming week, you will notice your myUSI Eagles email will look different.  Microsoft, who provides our Eagle Mail service, is updating their system.   The changes  for email are mostly cosmetic, and we don't expect it to affect your  email use.  You should be able to logon to myUSI and use your Eagles mail as before.  If you do experience any problems with your email, contact the USI IT Help Desk at 812-465-1080 for assistance.  If we find any problems with the update, we will post information on the myUSI home page.

 This has no effect on the faculty and staff Exchange email system.

Some of you may have used SkyDrive that was part of your Eagles email account to store files.  Microsoft is separating SkyDrive out of our  Eagles email service.  If you have files on SkyDrive, make sure you  can access them at https://skydrive.live.com.  After the update, the help desk won't be able to reset passwords on SkyDrive.

Users should be able to login to their accounts throughout the upgrade by visiting https://my.usi.edu just as before. They will notice a cosmetic difference in the interface once their mailbox is converted.

The migration is expected to be complete in 48 to 72 hours.

You can now setup Eagles Mail on your smartphone

Before you can configure Eagles Mail on your smartphone, you will need to know your mobile PIN that we set on your Eagles Mail account.

Find your Mobile PIN

  1. Login to myUSI
  2. Click the Self Service Button (blue icon on the left)
  3. Click Personal Information
  4. Choose Mobile PIN, located at the bottom of the list
  5. Make a note of this PIN

Setup your smartphone

Use the appropriate link below for detailed instructions for your device or view the YouTube instructions

Your device not listed?

Get your settings in Eagles Mail

  1. Login to Eagles Mail
  2. Go to Options (top right)
  3. Click See All Options
  4. Click on Phone in the left navigation bar
  5. Click configure the phone to synchronize with Microsoft Exchange
  6. Click on the text link Mobile Phone Setup Wizard (middle of the page)
  7. Follow the Wizard
  8. If applicable choose Microsoft Exchange in the second prompt

Need Help?

If you have difficulties setting up Eagles Mail on your smartphone, you can stop by the IT Help Desk at FA 41 or call (812) 465-1080.


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