University of Southern Indiana

Technology Problem Submission Form

Technology Problem Submission

Caller Information






Contact Info





Problem/Issue Information

What steps have been taken? Similar problem happening to anyone else?  Recently updated software?




Here for instructions https://www.usi.edu/it/internetwifi/cache

Can they visit a website that they have never been to before? Ex: www.schwinn.com

Is it OK to come to the classroom now?



Has user/monitor checked that all cables are plugged in?






eMail-Outlook/Exchange


If related to missing mail get approx. date/time, FROM addr and TO addr.




Be sure to forward any potential spam emails to it@usi.edu

If NON-Delivery Issue have the user email the non-delivery email to IT@usi.edu for ticket documentation
Networking

Desktop-Fac/staff

If Virus suspected, HD instructed user on how to run a full scan of their computer with Anti-virus software.

Blackboard





It Takes 24 Hours before Student comes through enrollment feed



A/V Support

Telecom


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