University of Southern Indiana

Technology Problem Submission Form

Technology Problem Submission

Caller Information

Contact Info

Problem/Issue Information

What steps have been taken? Similar problem happening to anyone else?  Recently updated software?

Here for instructions

Can they visit a website that they have never been to before? Ex:

Is it OK to come to the classroom now?

Has user/monitor checked that all cables are plugged in?


If related to missing mail get approx. date/time, FROM addr and TO addr.

Be sure to forward any potential spam emails to

If NON-Delivery Issue have the user email the non-delivery email to for ticket documentation


If Virus suspected, HD instructed user on how to run a full scan of their computer with Anti-virus software.


It Takes 24 Hours before Student comes through enrollment feed

A/V Support



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