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INTERLIBRARY LOAN FAQs
ILLiad Instruction Sheets



What is Interlibrary Loan?
Interlibrary Loan is a service provided to USI students, faculty and staff that provides access to materials not owned by Rice Library. If the library does not own a specific item, it can often be borrowed from another library.

What can I request through Interlibrary Loan?
Books, journal articles, and book chapters are usually available through ILL. Videos, reference materials, dissertations and masters theses may be requested, but are often either (1) not available for loan, or (2) incur additional charges. Requests for textbooks required for USI classes will not be processed. It is difficult to locate available copies of textbooks and the length of the loan (average is 2-3 weeks) makes them unusable for a 16-week course.

How do I submit a request?

  1. Verify that Rice Library does not own the item.
  2. Log in to your ILLiad account and place a request. Include everything you know about the item (add notes if necessary).

    ILLiad Account

  3. Your request will be submitted to ILL staff at Rice Library, and processed within 3 working days.

How many items can I request?

Graduate and undergraduate students can submit up to 100 requests per academic year (fall, spring, summer). Faculty and staff can submit unlimited requests each academic year. Retired faculty members must pay ½ of all incurred charges. Each request in excess of the yearly limit requires a $5.00 processing fee (includes all faculty, staff and student requests). Courtesy card holders, including USI alumni, may check out 3 books from Rice Library. In order to place an ILL request, however, courtesy card holders should use their local public library.

How can I make the ILL process as fast as possible?

  • Clear library fines and return overdue items.
  • Double-check spelling
  • Provide complete, correct citations. Libraries will not process requests without full information. For incomplete citations, attempt to locate the full citation in one of our research databases (e.g. PsycINFO or WorldCat) or on the Internet.
  • In the request forms, supply the OCLC# and the ISBN (for books) or ISSN (for journals). This helps the ILLiad system make a very fast match in WorldCat. Copy just the number, not the word "OCLC" or "ISBN" or "ISSN."
  • Include your USI e-mail address. Rice Library communicates via USI accounts only.
  • Before requesting articles, do a Google search for the article. Many articles are available online.
  • Not wanted after date: must be at least 3 days for articles; 5 days for books.

How much does ILL cost?

There is no processing fee for each request, but in order to keep costs manageable, patrons may be asked to split any lending or copyright fees.

How long does it take to receive an ILL?

Generally, 3-21 days. Arrival time varies depending on whether the item is available, where it is located, and how it is being shipped. Planning ahead is essential!

How will I know when my request has arrived?

Books, videos, and dissertations/theses (LOANS)

  • You will be contacted via your USI email account (xxxxxxxx@usi.edu for faculty and staff; xxxxxxxx@usieagles.org for students)
  • Faculty, staff, and students must present a USI Eagle Access card at the checkout counter to check out ILL items.

Articles and chapters from books (COPIES)

  • Faculty and staff are notified via their USI email account (xxxxxxxx@usi.edu). Copies received electronically are posted online. Copies received through the mail are sent through campus mail to your campus office.
  • Students are notified via their USI email account (xxxxxxxx@usieagles.org). Copies received electronically are posted online. If a print copy is received through the mail, the student is notified that it is available for pick-up at the checkout counter.

How do I read my electronic article ("Ariel")?

  1. Open the email message from USI titled "Automated Document Delivery Notification." It contains a case-sensitive PIN number and a link to the Ariel web site.
  2. Make note of the PIN number in brackets, and click on the URL.
  3. The article is viewed using Adobe Acrobat.* If Adobe is installed on your computer, enter your USI email address and PIN number.
  4. Your document should appear as a PDF in the Adobe window.
  5. Since the time and viewing of "Ariel" articles is limited, immediately print or save the article. Use the print and save options within the Adobe window.

* You need Adobe Acrobat Reader installed on your PC in order to print/download the article. The URL for a free download of this software is provided in your email.

How long can I keep ILLs? Can I renew them? What is the overdue policy?
Loan periods are decided by the lending library, which may or may not grant renewals. Usually, you can keep a book for 3 weeks. Copies are yours to keep. "Ariel" articles are available for 5 viewings or 2 weeks, whichever comes first. See the complete Rice Library ILL Overdue Policy for more information about overdue materials.

Renewal requests should be made at least 3 days before the due date. To request a renewal of Interlibrary Loan materials, log in to your ILLiad account and select "Checked out Items." Then click on the transaction number of the item you wish t renew and choose "Renew Request." If you encounter any problems please call our office so that we may assist you. Lending libraries may limit the timeframe in which requests are allowed, or may not allow requests at all. Even though the request may be initially approved, the lending library may deny the request. If the request is denied, we will contact you via email, and the item will need to be returned by the original due date.

How can I get more help with ILL?Contact Rice Library's Reference Desk (812/464-1907) for assistance verifying whether the library owns your needed item. For information regarding the status of your request, or to request a renewal on a borrowed ILL item, call ILL staff (812/465-1683) Mon-Fri 8:00 am-4:30 pm, or email libill@usi.edu.

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