| If this
problem is indicated: |
Follow this Solution: |
| Unsupported Browser. |
We recommend using the most recent version
of your favorite browser for the best web experience. To upgrade your web
browser, choose one of the following links: |
| JavaScript Failed
or
No response when the "Test" button
is clicked |
JavaScript is either disabled, or your web browser
is ancient. First make sure that JavaScript is enabled:
- Netscape Navigator: click Edit
from your browser's menu bar, then select Preferences. Click
the Advanced category and be sure that "Enable JavaScript" is
checked. Click OK to return to this Browser Test, then reload
this page.
- Microsoft Internet Explorer: click
Tools from your browser's menu bar, then select Internet Options.
Select the Security tab, then click the Custom Level button.
Scroll down to the Scripting options and Enable Active Scripting.
Click OK twice to return to this Browser Test, then reload
this page.
- Mozilla Firefox: click Tools from
your browser's menu bar, then select Options. Select the Web
Features section, then make sure Enable Javascript is checked.
Click OK to return to this Browser Test, then reload
this page.
If these don't help, see Unsupported Browser
below.
Be sure to re-run the Test if you have made any
changes to your browser's settings. |
| Popups not enabled. |
You have a Popup Blocker and
it is not working properly. It is blocking all popups including "good"
popups. Our site uses only "good" (user initiated) popups such
as when you wish to send an e-mail.
Please do one of the following:
- Enable popups for our site.
(Since there are hundreds of different Popup Blockers
on the market, we cannot supply detailed instructions here. Check your
icon tray - it way appear there); or
- Remove your popup blocker entirely
and switch to one of the latest browsers (below). All the latest browsers
include a free popup blocker that work properly (they all allow "good"
popups but stop "bad" popups.)
|
| Cookies not enabled. |
Please make sure that cookies are enabled:
- AOL: Instructions are at http://webmaster.info.aol.com/cookieguide.html
- Netscape Navigator 6.x: click Edit
from your browser's menu bar, then select Preferences. Click
the Advanced category. Click the arrow next to Advanced
to view the sub-options and select Cookies. Be sure that either
"Enable all cookies" or "Enable cookies for the originating
web site only" is selected. Click OK to return to this Browser
Test, then reload this page.
- Netscape Navigator 4.x: click Edit
from your browser's menu bar, then select Preferences. Click
the Advanced category. Be sure that either "Accept all cookies"
or "Accept only cookies that get sent back to the originating server"
is selected. Click OK to return to this Browser Test, then reload
this page.
- Microsoft Internet Explorer 6.x: Click
Tools from your browser's menu bar, then select Internet Options.
Select the Privacy tab, then move the slider on the left down
until it says Accept All Cookies. Click OK to return to this
Browser Test, then reload this page.
- Microsoft Internet Explorer 5.x: Click
Tools from your browser's menu bar, then select Internet Options.
Select the Security tab, then click the Custom Level button.
Scroll down to the Cookies options and set "Allow cookies
that are stored on your computer" to Enable and "Allow per-session
cookies" to Enable. Click OK twice to return to this Browser Test,
then reload this page.
- Microsoft Internet Explorer 4.x: Click
Views from your browser's menu bar, then select Internet Options.
Select the Advanced tab. Scroll down to the Cookies options
within the Security section. Select "Always accept cookies".
Click OK to return to this Browser Test, then reload
this page.
Be sure to re-run the Test if you have made any changes to your browser's
settings.
|
| CSS not enabled |
CSS (Cascading Style Sheets) must be enabled.
As far as we know, only Netscape 4.x allows you to turn CSS on and off:
- Netscape Navigator: click Edit
from your browser's menu bar, then select Preferences. Click
the Advanced category and be sure that "Enable style sheets"
is checked. Click OK to return to this Browser Test, then reload
this page.
|
