Thursday, January 05, 2006
Help improve the service culture on campus
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Extended Services is offering an Employee Development opportunity to improve the quality of the service culture on campus. “Advanced Connections USI: Your Role in Building a Quality Service Culture” will be offered from 1 to 4 p.m. in University Center Room 201 on three Mondays: January 23, February 13, and March 20. “The course brings to the surface a number of good things to do in terms of helping not only students, but also visitors and vendors, feel comfortable at USI,” said instructor Larry Bohleber, manager of the Center for Human Resources Development. “It focuses on trying to create a mindset where we can get everyone thinking about treating customers as they would a guest in their home, but they are a guest on campus. That includes coworkers as well.” There are five points Bohleber emphasizes in the course: • Welcome the guest to your area or department • Use the guest’s name • Take care of the guest’s needs • Thank the guest for being here • Invite the guest back, if appropriate “We want to give all of our visitors, students, and stakeholders a good experience so they’ll come back, tell others and spread the good word about the great service culture here at USI,” Bohleber said. Use the registration form or call Extended Services at extension 1989 to enroll. |
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