Thursday, September 07, 2006
Help improve the service culture on campus
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Extended Services is offering an Employee Development opportunity to improve the quality of USI’s service culture. “Advanced Connections USI: Your Role in Building a Quality Service Culture” will be offered from 1 to 4 p.m. Monday, September 18 in University Center Room 201, and 1 to 4 p.m. Monday, October 23, in University Center Room 201. “There are a number of good things we can do in terms of helping students, visitors, and vendors feel comfortable at USI,” said instructor Larry Bohleber, manager of the Center for Human Resources Development. He includes coworkers among those who should be treated as we would treat a guest in our homes. Bohleber offers five service recommendations in the course: • Welcome the guest to your area or department • Use the guest’s name • Take care of the guest’s needs • Thank the guest for being here • Invite the guest back, if appropriate “We want to give all of our visitors, students, and stakeholders a good experience so they’ll come back, tell others, and spread the good word about the great service culture here at USI,” Bohleber said. To register for the workshop click here. |
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