University of Southern Indiana

State Authorization Process

The United States Department of Education regulation 4 C.F.R.§ 600.9(c) requires each state to apply for and receive authorization to provide online/distance education programs to out-of-state students. The authorization requirements, as well the application processes, vary on a state-by-state basis.

The Online Learning office works with faculty and staff across all colleges and departments within the University of Southern Indiana (USI) who have or may establish online programs to comply with this regulation. In addition, online learning programs in health professions, counseling, education, nursing, business and social work may require additional approval from state licensing agencies or boards. Online Learning also works to support the National Council for State Authorization Reciprocity Agreements (NC-SARA) in identifying and updating an index of state legislation and application requirements. If adopted, SARA would establish standards for reciprocity agreements that colleges and universities from around the country would have to meet, but provide the advantage of a singular application to provide online/distance education in all 50 states.

The University of Southern Indiana is required to provide both current and prospective students with contact information for filing complaints with its accrediting body, the appropriate state agency for handling complaints in a student's resident state, as well as the state portal agency (if the state is a member of SARA).

We believe online education offers many exciting opportunities. The University will make every effort to address your questions about online education and to find a solution to any complaint you may have. If you are unsure of who to contact regarding a question or complaint about online education reciprocity issues at USI, please contact Dr. Belle Cowden, Executive Director of Online Learning, at

If your issue cannot be solved at the university level, click on Student Complaint Information by State and Agency document for a list of state agencies where you may lodge a complaint.

AL AK AZ AR CA CO CT DE FL GA
HI ID IL IN IA KS KY LA ME MD
MA MI MN MS MO MT NE NV NH NJ
NM NY NC ND OH OK OR PA RI SC
SD TN TX UT VT VA WA WV WI WY

ALABAMA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Alabama residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints
Alabama Commission on Higher Education
PO Box 302000
Montgomery, AL 36130-2000

http://www.accs.cc/index.cfm/school-licensure/complaints 

ALASKA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Alaska residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • RN-BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints
Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505

http://acpe.alaska.gov/ABOUT_US/Consumer_Protection

ARIZONA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Arizona residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • RN-BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints
Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007

https://ppse.az.gov/complaint  

ARKANSAS

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Arkansas residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201

http://www.adhe.edu/institutions/academic-affairs/institutional-certification-advisory-committee/grievance-form

CALIFORNIA

Authorization Status: YES
Currently, USI online programs are available to California residents. 

State Contacts for Complaints
California Bureau for Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818

http://www.bppe.ca.gov/enforcement/complaint.shtml

COLORADO

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Colorado residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202

http://highered.colorado.gov/Academics/Complaints

CONNECTICUT

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Connecticut residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
Connecticut Office of Higher Education
61 Woodland Street
Hartford, CT 06106

http://www.ctohe.org/StudentComplaints.shtml

DELAWARE

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Delaware residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • RN-BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints
Delaware Department of Education
401 Federal Street
Dover, DE 19901

http://delaware.gov/topics/complaintsreports.shtml

 

DISTRICT OF COLUMBIA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to District of Columbia residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints
District of Columbia Office of the State Superintendent of Education, Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002

http://osse.dc.gov/service/education-licensure-commission-elc-public-complaints

FLORIDA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Florida residents.

State Contacts for Complaints
Florida Commission for Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400

http://www.fldoe.org/policy/cie/file-a-complaint.stml  

GEORGIA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Georgia residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints 
Georgia Nonpublic Postsecondary Education Commission
2082 E. Exchange Pl. #220
Tucker, GA 30084-5334

http://gnpec.org/consumer-resources/gnpec-authorized-school-complainant-form/

HAWAII

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Hawaii residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
Hawaii Postsecondary Education Authorization Program
PO Box 2360
Honolulu, HI 96804

http://cca.hawaii.gov/hpeap/student-complaint-process 

IDAHO

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Idaho residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
Idaho State Board of Education
650 West State Street
PO Box 83720
Boise, ID 83720-0037

http://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp

ILLINOIS

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Illinois residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
Illinois Board of Higher Education
431 East Adams, 2nd Floor
Springfield, IL 62701-1404
Institutional Complaint Hotline: (217) 557-7359 Email: info@ibhe.org 

http://www.ibhe.org/consumerInfo/complaint.htm

IOWA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Iowa residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints Email: info@iowacollegeaid.gov
Iowa Student Aid Commission
603 E. 12th Street, 5th Floor
Des Moines, IA 50319

http://www.iowacollegeaid.gov/content/constituent-request-review

KANSAS

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Kansas residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368

http://www.kansasregents.org/students/university_student_complaints

KENTUCKY 

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Kentucky residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
Kentucky Council on Postsecondary Education
1024 Capital Center Dr. #320
Frankfort, KY 40601-7512

http://cpe.ky.gov/campuses/consumer_complaint.html

LOUISIANA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Louisiana residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • RN-BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints
Louisiana Board of Regents
PO Box 3677
Baton Rouge, LA 70821-3677

http://www.ag.state.la.us/article.aspx?articleID=36&catID=15 

MAINE

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Maine residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints
Maine Department of Education Email: harry.osgood@maine.gov 
23 State House Station
Augusta, ME 04333-0023

http://www.maine.gov/doe/specialed/support/dispute/

MARYLAND

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Maryland residents via the National Council of State Authorization Reciprocity Agreements. 

State Contacts for Complaints
Maryland Attorney General
Consumer Protection Division
200 St. Paul Street
Baltimore, MD 21212
Telephone: 410-528-8662; 888-743-0823 (toll free)

http://www.oag.state.md.us/Consumer 

MASSACHUSETTS

Authorization Status: PARTIALLY APPROVED
Currently, USI online programs are authorized to Massachusetts residents. EXCEPT for students pursuing degrees in:

  • BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints
Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108

http://www.mass.edu/forstufam/complaints/complaints.asp

MICHIGAN

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Michigan residents via the National Council of State Authorization Reciprocity Agreements. 

State Contacts for Complaints
Michigan Department of Licensing and Regulatory Affairs
PO Box 30718
Lansing, MI 48909

http://www.michigan.gov/lara/0,4601,7-154-61343_
35395_35396-139958--,00.html

MINNESOTA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Minnesota residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227

http://www.ohe.state.mn.us/mPg.cfm?pageID=1078

MISSISSIPPI

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Mississippi residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453

http://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf

MISSOURI

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Missouri residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
Missouri Department of Higher Education
205 Jefferson Street
PO Box 1469
Jefferson City, MO 65102-1469

http://dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf 

MONTANA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Montana residents via the National Council of State Authorization Reciprocity Agreements

State Contacts for Complaints
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201

http://mus.edu/che/arsa/StateAuthorization/default.asp 

NEBRASKA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Nebraska residents via the National Council of State Authorization Reciprocity Agreements. 

State Contacts for Complaints
Nebraska Coordinating Commission for Postsecondary Education
PO Box 95005
140 N. 8th Street
Lincoln, NE 68509-5005

http://nebraskalegislature.gov/laws/statutes.php?statute=85-2418 

NEVADA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Nevada residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
Nevada Commission on Postsecondary Education
8778 South Maryland Parkway Suite 115
Las Vegas, Nevada 89123

http://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm
 

NEW HAMPSHIRE

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to New Hampshire residents via the National Council of State Authorization Reciprocity Agreements. 

State Contacts for Complaints
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301-3494

http://education.nh.gov/highered/compliance-allegation.htm

 

NEW JERSEY

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to New Jersey residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, NJ 07102
www.nj.gov/oag/ca/complaint/ocp.pdf  

NEW MEXICO

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to New Mexico residents via the National Council of State Authorization Reciprocity Agreements. 

State Contacts for Complaints
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505

http://www.hed.state.nm.us/institutions/complaints.aspx 

NEW YORK

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to New York residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints
New York State Education Department
116 West 32nd Street, 5th Floor
New York, NY 10001

http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html

NORTH CAROLINA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to North Carolina residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
North Carolina Community College System Office of Proprietary Schools
200 West Jones St.
Raleigh, NC 27603

http://www.nccommunitycolleges.edu/complaint-procedures-and-forms 

NORTH DAKOTA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to North Dakota residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • RN-BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints

Tanya Spilovoy, D. Ed.
Director of Distance Education and State Authorization
1815 Schafer St., Ste. 202
Bismarck, ND 58501-1217
tanya.spilovoy@ndus.edu
https://www.ndus.edu/system/state-authorization/  

OHIO

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Ohio residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
Ohio State Board of Career Colleges and Schools
30 East Broad St., 24th Floor
Columbus, OH 43215

http://scr.ohio.gov/ConsumerInformation/FilingaComplaint.aspx

OKLAHOMA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Oklahoma residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • RN-BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints
Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104

http://www.okhighered.org/resources/Student-Complaint-Form 

OREGON

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Oregon residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints
Oregon Office of Degree Authorization
775 Court St NE
Salem, OR 97301

http://www.oregonstudentaid.gov/oda-doc/ODA%20Student%20Complaint%20Form.pdf 

PENNSYLVANIA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Pennsylvania residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

 

State Contacts for Complaints
Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333

http://www.education.pa.gov/Postsecondary-Adult/Institutional%20Reporting/Pages/default.aspx#.Vh-vmPlVhBc

RHODE ISLAND

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Rhode Island residents via the National Council of State Authorization Reciprocity Agreements. 

State Contacts for Complaints
Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street, Suite 524
Providence, RI 02903

http://www.ribghe.org/8a1031912.pdf 

SOUTH CAROLINA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to South Carolina residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201

http://www.che.sc.gov/CHE_Docs/AcademicAffairs/License/Complaint_procedures_and_form.pdf 

SOUTH DAKOTA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to South Dakota residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545

http://atg.sd.gov/Consumers/HandlingComplaints/ConsumerComplaintForm.aspx 

TENNESSEE

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Tennessee residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243

http://tn.gov/assets/entities/thec/attachments/ComplaintForm.pdf 

TEXAS

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Texas residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
Students residing in Texas may initiate a complaint with the Texas Higher Education Coordinating Board (THECB) by sending the required forms either by mail or email after exhausting USI’s grievance and complaint process. The rules governing the student complaint procedures -Title 19 of the Texas Administrative Code, Rules 1.110-112- are located at http://texreg.sos.state.tx.us/public/readtac$ext.ViewTAC?tac_view=5&ti=19&pt=1&ch=1&sch=E&rl=Y

Texas Higher Education Coordinating Board
College Readiness and Success Division
P.O. Box 12788
Austin, Texas 78711-2788
Email: StudentComplaints@thecb.state.tx.us
Website: http://www.thecb.state.tx.us/index.cfm?objectid=5DF100DD-DD89-DD16-6DB8EF395C22B78F

Complaint forms can be downloaded at http://www.thecb.state.tx.us/index.cfm?objectid=C9BD55D4-C5A3-4BC6-9A0DF17F467F4AE9

UTAH

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Utah residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84111

http://consumerprotection.utah.gov/complaints/index.html 

VERMONT

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Vermont residents via the National Council of State Authorization Reciprocity Agreements. 

State Contacts for Complaints
Vermont State Board of Education
219 North Main Street, Suite 402
Barre, VT 05641

http://education.vermont.gov/documents/EDU-Complaint_Resolution_Statement_for_Postsecondary_Education_Matters.pdf

 

VIRGINIA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Virginia residents via the National Council of State Authorization Reciprocity Agreements. 

State Contacts for Complaints
State Council of Higher Education for Virginia
101 N. 14th St.
James Monroe Building
Richmond, VA 23219

http://www.schev.edu/index/students-and-parents/resources/student-complaints

WASHINGTON

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Washington residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints
Washington Workforce Training and Education Coordinating Board
128 10th Avenue SW
PO Box 43105
Olympia, WA 98504-3105

http://www.wtb.wa.gov/PCS_Complaints.asp 

WEST VIRGINIA

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to West Virginia residents via the National Council of State Authorization Reciprocity Agreements. 

State Contacts for Complaints
Dr. Kathy Butler, Senior Director of Academic Affairs
WV Higher Education Policy Commission
1018 Kanawha Blvd., E. Suite 700
Charleston, WV 25301
Phone: 304-558-0261

http://www.wvhepc.edu/wp-content/uploads/2015/01/Complaint-Form2.pdf 

WISCONSIN

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Wisconsin residents via the National Council of State Authorization Reciprocity Agreements.

State Contacts for Complaints
Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
Madison, WI 53703

http://eab.state.wi.us/resources/complaint.asp  

WYOMING

Authorization Status: YES (NC-SARA)
Currently, USI online programs are available to Wyoming residents via the National Council of State Authorization Reciprocity Agreements. EXCEPT for students pursuing degrees in:

  • BSN - Bachelor of Science in Nursing
  • MSN - Master of Science in Nursing
  • DNP - Doctor of Nursing Practice

State Contacts for Complaints
Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050

http://edu.wyoming.gov/downloads/schools/student-complaint-form.pdf

 

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