Positive Approach to Difficult People

Not understanding differing communication styles in the workplace can present challenges to the cohesiveness and effectiveness of the company. This four hour, interactive training will help employees and managers to better understand communication styles in order to build an environment of trust. Prior to the session, participants will complete on online assessment and profile to give them an objective way to discuss and understand how they communicate and interact with one another.

Upon completing this course, participants will be able to:

• Define their own communication and behavioral style through completion of the DiSC® profile
• Deal more effectively and openly with criticism
• Recognize conflict-inducing behaviors and apply positive strategies to work with others more effectively
• Identify the main types of behaviors that present challenges in workplace teams
• Use a structured technique to develop assertive responses

For more information about bringing this program to your site, contact Paula Nurrenbern, resource development specialist at 812-461-5425 or pjnurrenbe@usi.edu.