If you were out with your friends and saw this situation, would you know what to do?
In emergency situations:
- Look for the best exit strategies (how to get out of the situation) for everyone involved.
- Choose the most effective way of helping for the situation. See the specific topic links for sample situations.
- Be clear and direct with any requests.
- Publicly state your commitment to help: “I will do X.”
- Engage others: “You do Y.”
- Call for assistance if necessary.
In non-emergency situations:
- Determine the goal of the intervention.
- Think about and practice what you want to say. Be prepared for a negative reaction. People can feel attacked when confronted and can get angry and defensive. Assure them that you care about them.
- Interrupt, distract, and/or delay a situation that you think might be problematic, before it becomes an emergency.
- Ask questions to understand their point of view.
- Do not make excuses for the person or enable them.
- Conduct conversations in a safe environment. Avoid gossip and don’t spread rumors.