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Improving Your Skills

Many college students are well qualified to land an internship or job, so what will help set you apart from the crowd? The following skills along with your USI education can help you achieve success in the workplace. We've searched the web to find some great videos that will help you learn some basic but very important skills. In addition, you can schedule a 1 on 1 meeting with USI Career Services to try some of these skills in person using phones, copiers, and other equipment in our office. Schedule using the appointment tab on Career Launch or by calling 812-464-1865.

While answering the phone may not be one of your main job duties, there is no doubt you'll be talking on the phone at some point during your internship or career. It's important to get all the details when answering a phone at a place of business. Watch these short videos for an example of what to do and what not to do.

Telephone Skills for Better Service

Phone Etiquette

Most copy machines are fairly similar. The majority are small and only use 1 size of paper although some are larger and have more features such as sorting and stapling. Once you know the basics you can usually easily figure out most copies. These videos will show you some basic features available in most copy machines.

Using a Copier

Copy Machine Basics

Many employers still use old fashioned mail to communicate. This video will show you how to address an envelope and get it ready to send. Many organizations also use interoffice mail to send things within the building or company, watch to learn more.

Addressing an Envelope

Not feeling well? This video has some tips for how and when to call into work in a professional manner. Excused absences will vary based on your employer, so it's important to understand the rules and guidelines in advance of any sickness or emergency.

The Right Way To Call In Sick

Calling in Sick: What's Lame and What's Legit?

Phone? Email? Face-to-face meeting? Which is best. Sometimes it depends on your industry, but these videos can help you make a decision.

Face-to-face Meeting vs. Email or Phone Call

Face to Face Vs. Online Communication

Understanding communication for the workplace

Emails to professors, employers, business contacts, and most people should always sound professional. Keep your writing concise and focused and proofread! For more details, view these short videos.

Parts of an Email

How To Write a Professional Email

Email Etiquette Tips

What can be shared and with whom?

Navigating Confidentiality In the Workplace

Competencies for Success

Research conducted by the Department of Labor has identified certain competencies that characterize successful employees. Below is a list of these that have been identified by the research.

  • Resource management (time, materials, space) (resources)
  • Understanding / adhering to organizational systems
  • Critical thinking / problem-solving skills
  • Realistic expectations¬†
  • Career direction / goals
  • Oral communication skills
  • Understanding the need for confidentiality
  • Interpersonal skills
  • Integrity
  • Listening skills
  • Organizational / planning skills
  • Acquiring and integrating information
  • Computer / technical skills
  • Independence / initiative
  • Written communication skills
  • Oral presentation skills
  • Teamwork
  • Flexibility
  • Accuracy