A collection of temporary Internet files (a cache) is stored by your browser as you visit websites to speed page load times, but it can cause issue when the files become out of date.
If you close your browser without logging out or use more than one account in the same browser, conflicting sign-in information (cookies) may be stored in the browser.
Deleting the cache and cookies that have been stored by your browser commonly corrects these problems. Please complete the instructions below for the browser you are using.
Computer:
Chrome Firefox Safari Internet Explorer Microsoft Edge
Mobile:
** For Visual Instructions to clear the bowser cache click the link Here.
Click on the three dashes in the top right corner.
Click on Settings in the menu.
Click on History in the menu on the left.
Click button Clear browsing data
Select from the dropdown "The Beginning of Time"
Check the following boxes: Browsing History, Download History, Cookies, Cached Images
Click on Clear browsing data on the bottom. Wait for the Hourglass/Spinning Wheel to finish.
Usually a "force refresh" is enough. You can achieve this by pressing the following key combination:
Shift + Ctrl + F5
Click on the orange Firefox button in the top left corner or find History under settings
Move the mouse to Options and click on Options in the submenu.
Click on Advanced
Click on the Network tab
Click on Clear Now in the Cached Web Content section.
Usually a "force refresh" is enough. You can achieve this by pressing the following key combination:
Shift + Ctrl + Del
Click on the ALT-key, when the menu bar on top of the screen isn't visible.
Click on Edit in the menu bar.
Click on Empty Cache... in the menu.
Click on Empty in the pop-up box.
Force Refresh Safari
Usally a "force refresh" is enough. You can achieve this by pressing the following key combination:
On PC: Ctrl + F5
On Apple MAC: CMD + R
Internet Explorer (For Computers)
Click on the gear wheel in the top right corner.
Click on Safety in the menu
Click on Delete browsing history in the submenu
Select Temporary Internet files, website files, cookies, website data, download history from the list
Click on Delete
On the bottom of the page the browser notifies you when the browser cache is cleared
Force Refresh Internet Explorer 11
Usually a "force refresh" is enough. You can achieve this by pressing the following key combination:
Ctrl + F5
Microsoft Edge (For Computers)
Use the following steps to clear your browser history and Cache in Microsoft Edge:
Click on the menu button (three dots in the top right corner).
Click on settings in the menu.
Click on Privacy in the menu.
Click on Clear browsing data...
Select Empty the cache from the list.
Click on Clear browsing data on the bottom. Your browser cache is now empty.
From your home screen; tap Settings
Choose Safari
Tap Clear cache
