University of Southern Indiana

IT News

USI IT Advisory - Phishing Email "Invoice Attached"

Sent: 9/7/2018

This IT Advisory is important for everyone.

Be on the lookout!  New semester, more phishing scams

As we welcome students back to campus we will also see an unwelcomed increase in phishing attempts.  Do not trust emails from unknown, suspicious, or unexpected senders. And even if it appears to be from someone you know, it may still be fake – if you are not sure, call the person and ask if they sent it.


We are seeing an uptick in emails with malicious attachments.  These malicious emails typically claim to have an invoice or receipt attached.  Many of you have reported this to the Help Desk, and we appreciate your being vigilant in watching for these types of emails.


The emails may have subject lines similar to one of the following:

Pro-forma Invoice

Payment Reminder

Price Sales Invoice/Credit

Invoice 7336 Attached


Do not open any attachment that you were not expecting to receive, even if it appears to be from an internal source.  Delete any emails related to this phishing attempt.  Report to the help desk if you received or clicked on a link from a phishing email.  If you entered your password after clicking a link, you must change it immediately.  Call the IT help desk (812-465-1080) if you need assistance changing your password.


Stacy Draper

Assistant Director IT Security

USI IT Advisory - Email Security Enhancements

Sent: 2/7/2018

This advisory is important to everyone

 In our continued effort to reduce cybersecurity risk, we are implementing an additional email alerting feature.  Beginning Monday February 12th, email arriving from off-campus will contain the following warning as a reminder to take caution when responding, clicking on links, or opening attachments from external emails.  The warning will appear at the top of the email and the original email details will follow the warning.  This additional feature is an easy way to identify emails from external sources and a reminder to handle these external emails with care.    

Example Message:

Email Disclaimer

Also, we are testing two new Microsoft Advanced Threat Protection (ATP) email security features.  The new features work to provide additional security of incoming email attachments and website links.  First, is a feature that scans the attachment before it is delivered to your email Inbox looking for any malware.  The second feature scans website links and identifies them as blocked, malicious, or safe.  Website links classified as blocked or malicious are communicated to you as a warning notification.  Safe website links are accessible as normal but you may notice when hovering over the link a new URL that includes the wording “”.  During this testing phase, we anticipate little to no impact to our daily email activities.  

 Call the IT help desk (812-465-1080) with questions or if you need assistance.

 Stacy Draper

Assistant Director IT Security

*** Remember no one and no email from IT will ever ask you for your password ***

IT Advisory: Recent Phishing Attempts

Sent: Thursday 12/7/17

This advisory is important to everyone – please take a moment to read it.


We are seeing an alarming increase in successful phishing attempts.  Over the last two days we have had over 25 students give up their passwords, and several faculty and staff as well. This has gotten so bad we have received 3 separate notifications from external sources telling us our systems are compromised and our emails may be blocked if this continues.  We are also seeing more pop-up windows hitting our desktops with fake warnings that the desktop is hacked and to call a number to have it fixed.  We even had someone call the number and pay $100, and aside from the lost money it puts our entire campus at risk.


Getting this message out to students is especially difficult.  I know it is finals week, but if you are willing to take a minute or two before starting a final to emphasize to students the following info, IT would really appreciate it.


  • NEVER respond to a pop-up on the screen, dial a number you don’t know, or provide credit card or banking information unless you are absolutely certain you know who you are dealing with
  • NEVER click on links in emails unless you are absolutely certain it is valid (for example, if it says it is from USI, call the IT Help Desk first and verify), and
  • NEVER EVER provide your password to anyone – No one here EVER needs your password!



Richard Toeniskoetter
Chief Information Officer

IT Advisory:  Notice of Banner Downtime (Friday, 9/15/17):

Sent: Thursday 9/14/17


The advisory is relevant to all Banner users.

Banner will be down after 5:00pm tomorrow (Friday, 9/15), to freeze census data for the fall term. All Banner services, including Banner Self-Service, will be unavailable during this time. We expect Banner to be available by 8:00pm.


Jason Guerin

Data Warehouse Administrator

IT Advisory: USI Voicemail System is Unavailable

Sent: Wednesday 9/13/17


This Advisory is important to all employees who have voicemail.

The Voicemail system at USI is currently unavailable.  We are working to restore the system.


Carol Schmitt

On behalf of Tim Lockridge

IT Advisory: USI Calendar Import 2017-18

Sent: Wednesday 8/16/17

This message is important to anyone who uses the Calendar associated with their email account.
If you want to import 2017-2018 University calendar events into your Outlook calendar, use the instructions located at the following web site.
If you enjoy this easy import – you can thank me by following our department on our social media @USIITDept (Facebook & Twitter). Don’t forget to Like and Share.

Calendar Share

This would also be a good time to revisit who you have given permissions (shares) to your calendar and other folders. It is possible that you are still sharing your calendar with a retiree or a former employee.

Office Distribution Lists

If you OWN a department distribution list – This is a good time to verify the members of that list. The steps for modifying a Mail Distribution list changed after we went to the cloud.

Instructions for these processes can be found (near the bottom of the bulleted list) on the Outlook Frequently Asked Questions web page:

IT Advisory: IMPORTANT System Update Information for all BLACKBOARD USERS!

Sent: Wednesday 7/12/17

On Wednesday, July 19, the Blackboard system will be TAKEN DOWN at 9:00pm for necessary system maintenance. The system should be available after 12:00 Noon on Wednesday, July 20.  Please keep in mind that you may be able to access the system intermittently during this time, however, this does not mean that maintenance is complete.  We will send an email when maintenance is complete and you can begin using the system again. 

NOTE: Instructors please DO NOT schedule any tests or assignments at this time – students should not be able to access the system and information submitted during this time will be lost. Exams and assignments scheduled on July 19 should be submitted NO LATER THAN 7:00PM.

This system upgrade will fix known bugs and enable extended features and is necessary to prepare for Fall 2017 course shell imports. Fall courses will be available to faculty only on Monday, July 24.

We are sorry for any inconvenience the Blackboard downtime may cause and apologize in advance.

Your Friendly Blackboard Team,

Walter Fisher and Shannon Hoehn

IT Advisory: Native Banner (INB) is available

Sent: Thursday 6/22/17

Still investigating the cause of the downtime, but we were able to work around the issues and bring Native Banner (INB) back up.


Dave Alexander

Information Technology

IT Advisory: Banner problems with INB

Sent: Thursday 6/22/17

This advisory affects all Banner INB users...

We are experiencing trouble starting new Banner sessions at this time.  We are going to restart the INB server at 11:10AM.  If you have an active session, please log out before this time.


Dave Alexander

Information Technology

IT Advisory: Cognos Server Patching

Sent: Tuesday 5/30/17

This IT advisory is relevant to Cognos users.

The Cognos server will be unavailable after 4:30 pm on Tuesday, May 30, while we apply security patches to the system. We expect the patching process to take 2-3 hours. 

Thanks! Jason

Jason Guerin

Data Warehouse Administrator

IT Advisory: SafeAssign Report Delays

Sent: Wednesday 5/03/2017

This IT Advisory is of importance to those using the SafeAssign plagiarism tool in Blackboard.

SafeAssign is currently experiencing paper overload issues.  These issues are causing SafeAssign reports to be delayed up to 26 hours.  This is a SafeAssign (not Blackboard) issue and they are working diligently to resolve the problem.  Thank you.

Your Friendly Blackboard Team Member,

Shannon Hoehn

IT Advisory: Warning message about NEW Phishing email

Sent: Wednesday 5/03/2017

This advisory is VERY important to everyone who has email.

We are receiving a bunch of email messages that appear to be from either gmail accounts – or from accounts that are hosted on gmail servers.

The EVSC, Warrick school corporation and South Gibson schools all apparently use Google mail with their own domain (just like we use Microsoft mail – but have domain).

The bad messages have a subject line similar to:   Sally Smith has shared a document on Google Docs with you

The body of the message states: 

Sally Smith has invited you to view the following document:

                <image> link to google docs      Which probably redirects to a different web site.

These messages might be from someone you are used to corresponding with.  Call them first to make sure that the email is legitimate.  They might not even know that this is happening to their account.  At this point I don’t know that these people’s account have been compromised.  It is possible that the FROM address is spoofed.

***** Here is the VERY important thing I want everyone to learn from this attack.  You do NOT log into a google docs share with your USI account and password.  All you would be doing is giving out your credentials to the cybercriminals.

IF you followed the link – you should change your password IMMEDIATELY. 

Carol Schmitt
Email Administrator

IT Advisory: Web Forms (Update)

Sent: Wednesday 4/19/2017

This advisory is important to web form users.

Email is now functioning for all Form Assembly based forms and have been enabled once again.

Jason Provence
Web Services

IT Advisory: USI IT Advisory - Web Forms

Sent: Wednesday 4/19/2017

This advisory is important to web form users.

Due to a technical issue, most web forms are currently unavailable. The issue, which prevents forms from sending email notifications, was discovered Monday afternoon. Web Services is working with the vendor of USI's web form builder to rectify the issue in a timely fashion. Until then, please contact the department that owns the form for assistance.

Note that the forms affected by this issue are those that are housed on and were built with Form Assembly. Applications for admission, the giving form and the room reservation form are not affected by this issue. Payment forms and other custom forms are also not affected.

More information will be provided as it becomes available.

Jason Provence
Web Services

IT Advisory: Changes to the KACE user interface

Sent: Wednesday 4/19/2017

This advisory is important to anyone who uses the KACE user console or access email links within their helpdesk ticket emails to monitor the status of their ticket.

Last year Dell sold their software division to Quest.  To this point, the transition has been largely transparent.  With the most recent version upgrade, Quest has drastically changed the appearance of the user login screen.

From a user perspective your interactions and features should not be impacted.  We just want you to be aware of this obvious change to the login interface. 

This is how the new login interface to will look:

Rick Beury
USI Information Technology

IT Advisory: email Spear Phishing

Sent: Wednesday 3/15/2017 

This IT Advisory is important for everyone.

We have been alerted to the fact that USI employees have received a phishing email titled "USI Proposal".  

Delete any emails related to this phishing attempt and report to the help desk if you clicked on this link. If you entered your password you MUST change it immediately.  Call the IT help desk if you need assistance changing your password.

Sample contents of phishing email:

Sent: Wednesday, March 15, 2017 10:56 AM
Subject: USI Proposal


See below the 2017 University of Southern Indiana USI Proposal,Please click the link below to view

IT Advisory: Telephone Scam Reported

Sent: Wednesday 3/1/2017 4:00 pm CST

This IT Advisory is important for everyone.

We have been alerted to the fact that USI employees have received inbound calls from a telephone number that is known to be used in scams.  

Cybercriminals will use public phone directories. They may already know your name, title, and employer.  They may attempt to reference standard technology that USI uses.  They are attempting to gain your trust and once they do, they typically ask for you to provide your username and passwords or may request to access your machine remotely.  Or they may ask that you visit a website to download or install software to fix a problem with your computer.  

Do not trust unsolicited calls, never provide sensitive information, and never allow someone you don't know access to your computer. 

Report any telephone scams to the IT help desk.

Stacy Draper

Assistant Director IT Security

IT Advisory: Valentine Phishing email messages

Sent: February 13, 2017

It's nearly Valentine's Day and the scammers are out in full force... again. There are many ways these online criminals try to trick you, but the most common are phony florists, online dating scams, phony electronic greeting cards and delivery scams. So, here are the red flags you need to look out for.

Do not trust emails or advertising from online florists or other gift retailers until you are sure that they are valid. Otherwise, you might be turning over your credit card information to a scammer or infect your computer with malicious software.

Do not trust an online greeting card, particularly if it does not indicate who sent it to you. Be very wary of a card sent by "a secret admirer." Even if you recognize the name, confirm that it was really sent from that person before you click on the link and open the card.

Do not trust special deliveries, there is no special charge for alcohol so if someone requires a credit card payment for such a delivery, just politely decline knowing you just dodged a bullet.

Do not trust anyone who indicates he or she is in love with you and then wants to communicate with you right away on an email account outside of the dating site, claiming to be working abroad, asking for your address and poor grammar which is often a sign of a foreign romance scammer. Many romance scams originate in Eastern Europe... The rule still applies: THINK before you click.

IT Advisory: PHISHING messages at an all time high - be on alert

Sent: Wednesday 2/8/2017 9:30 am CST

Multiple USI employees have reported that they have received a PHISHING email like the one below.  IF you received this message and followed the link – Change your password immediately.  Also, go to the following site for more information:

The cyber-criminals are getting SO much smarter.  They are taking the time to cruise the USI web site – looking for names/addresses of employees in particular departments.

I have seen email Phishing messages sent to our employees (calling them by name)  that ‘appear’ to be from their supervisor – and even from President Bennett.

The Phishing messages today were from a USI account where the password was most likely gleaned from a previous (over 1 month ago) phishing attempt.  We had multiple people who were tricked into giving out their credentials on that attack.  I will send a follow-up email to all of the people who received the Dropbox phishing message – I am asking that all of these people change their password.

EVERYONE must be on HIGH alert.  What to look for to determine a Phishing email:

-Be aware of the FROM ADDRESS – not just the From Name.

-Is your name/email in the TO field – or was the message sent to MANY recipients and they are all Blind Carbon Copied?

-HOVER over hyperlinks before clicking on them.  Make sure the link actually goes to the web site that the email alludes to. 

-Be suspicious of Hyperlinks and of attachments

-Be suspicious of email messages from your bank, Amazon, Paypal… these can all be faked.  Don’t follow email links – go to your browser and straight to Amazon/Paypal/Bank.

 Departments on campus that deal with money or secure data need to be extra aware that they are a target.

 As an added note – we do NOT EVER send the following items in an email (even in an email to another USI employee )

  1. Your Social Security number (or anyone else’s for that matter)
    2. Your banking information.
    3. Your credit or debit card number.
    4. Login credentials and passwords.
    5. Financial documents - like your tax forms or financial aid paperwork.
  2. Driver’s license number
  3. Passport numbers

**** Example of the Phishing Message Below ****
From: <name removed>
Sent: Wednesday, February 08, 2017 7:20 AM
Subject: Please View


See below the 2017 University of Southern Indiana Proposal,Please click the link below and log in to view 

University of Southern Indiana Proposal        <hyperlink removed – to protect everyone>

Best regards


Carol Schmitt
email Administrator

IT Advisory: email hacking attempts increasing

Sent: Friday 2/3/2017 5:20 pm CST

This IT Advisory is important for everyone.

We are seeing an increase in the volume of phishing e-mails offering users attachments, links or false instructions, designed to steal your identity, password, or Social Security number. This morning a member of the campus community received an email purporting to be related to their W2 forms. The e-mail, which appeared to be from the University, was well crafted but fake. 

As a reminder, do not click on links within e-mails unless you are certain the sender and link are valid

- Inspect the sender's address.  If it doesn't look right, do not reply.

- Inspect the link by hovering your mouse over it.  If it doesn't look correct, do not click it.

- Look at the way the message was written.  Spam and phishing emails often (but not always) include misspelled words, poor grammar, and CAPITAL LETTERS or excessive punctuation!!!

If you receive a suspicious email, please report it by forwarding it to  If you have questions about your W-2 form, please follow up with the Payroll at 812.464.1815 Monday through Friday 8 a.m. – 4:30 p.m.

Richard Toeniskoetter
Information Technology

IT Advisory: Tips to recognize phishing

Sent: December 1, 2016

There are many ways that you can tell that this is NOT a legitimate message! Check out this example:

1. The sending message is not from (all important mail from the IT department will come from this address).
2. The sending address does not come from an address at all.
3. There is no TO: field – they obviously sent to a lot of people.
4. There are grammatical errors.
5. The Message is NOT signed by a Person (with a phone number included) – but a vague title “System Analyst”.
6. The message wants you to send an email to Employeess@OUTLOOK.COM (spelling error) yet the message is sent from an @HOLSTONHOME.ORG address - very suspicious!

IT Advisory: Don't fall for scams
Sent: November 23, 2016

ATTENTION anyone with an email! These scams apply to you. They may look professional, but they are not. Here are some ways you can tell:

Check the Domain of the SENDING email address. It is not usually recognizable.
Hover over the link that the email is wanting you to click! If it is some random website link then it is not trustworthy.

IT Advisory: Blackboard outage

Sent: November 9, 2016

At approximately 12:40pm CDT an error occurred in the file integration on Blackboard. We are aware of the issue and are working to resolve it. At this time, partial restoration to student and faculty enrollment has occurred. We anticipate full restoration to occur no later than 4:00pm CDT.

This outage may have created issues with students trying to take exams or submit assignments, and they made need to have their exams reset or their submission attempts cleared.

We are sorry for any inconvenience and are working diligently to restore the system to full functionality. We will send an update once full functionality has been restored.

IT Advisory: Alert regarding Facebook advertisement 

Sent: Wednesday 10/26/2016 2:20 pm CST

The USI Information Technology Department would like to alert our students, alumni, and the University community about an advertisement and solicitation that has appeared on Facebook, which may give the impression that USI is affiliated with “Smart Debt Advisor.”  Before responding to any online or direct advertisement from this company, please be advised USI is in no way affiliated with or recommending the services of Smart Debt Advisor.  USI has not authorized this company’s use of any photograph or logo of USI in any message or advertisement.  As always, you should exercise appropriate caution and investigate any company advertising loan forgiveness services, or any other product or service, before engaging or paying for such products or service.  

IT Advisory: Watch out for Scams

Sent: September 6, 2016

Everyone needs to be vigilant on the current common scam techniques. They can even email your USI account. If it sounds too good to be true it probably is. Here is a list of 10 Common Email & Internet Scams.

1. Foreign Lottery Scam
2. Survey Scam
3. PayPal or Online Credit Card/Banking Scam
4. Mystery Shopper Scam
5. Nigerian Check Scam
6. Hijacked Profile Scam
7. Quiz Scam
8. Suspicious Photo Scam
9. Hidden URL Scam
10. Sick Baby Scam

IT Advisory: Blackboard DOWN Friday 8/26!

Sent: Tuesday 8/23/2016 4:58 pm CST

This IT Advisory is for all Blackboard users:

 On Friday, August 26, the Blackboard system will be TAKEN DOWN at 9:00pm for further maintenance and system upgrades. The system should be available after 10:00am on Saturday, August  27.  Please keep in mind that you may be able to access the system intermittently during this time, however, this does not mean maintenance is complete.  We will send an email when maintenance is complete and you can begin using the system again.  Note:  Instructors, please DO NOT schedule any tests or assignments at this time – students should not be able to access the system and information submitted during this time will be lost. 

 We are sorry for any inconvenience the Blackboard downtime may cause and apologize in advance. 

USI IT Advisory: Employee Emails ( are being moved to the Cloud

Sent: Wednesday, June 08, 2016 11:05 AM CST

This summer the Information Technology department will migrate all employee ( email accounts to Microsoft’s cloud based suite called Office 365.  Our student and alumni mailboxes are already in Office 365.

IMPORTANT – all email communication about this migration will come from the IT Advisory email account. All messages from the IT Advisory account will have an employee’s name in the signature – and either their direct telephone number or the phone number of our helpdesk.  Do not fall for a phishing attack about a mail migration.

Mailboxes will be scheduled and moved in batches.  See the web site mentioned above for the schedule of moves.

Outlook will work the same after your mailbox is moved although the web-based mail may look different.  You should be running a current (2013 or 2016) version of Outlook (at Work and at Home).  If you are running Outlook 2007 or 2010, you should plan on updating to the newest version.  Outlook 2010 should work OK, but should have all patches applied.  As a USI employee, you can download a current version of Microsoft Office on your Personal equipment ( ).  Please let our IT technical staff update your work equipment.  Mobile devices may need to be reconfigured.  More information on that will be available as we get closer to the migration.

What can YOU do to prepare for this mail migration?  Clean up your mailbox.  Delete any messages that can be deleted.  You should also save any attachments in email messages that are large (greater than 20 MB).  See the pre-migration steps on the web site.

IF you wish to be part of the test group - please contact me.

If you are going to be traveling this summer - check the migration schedule.  If you need to have your mailbox moved sooner or later then, let me know.

New benefits you'll have with Office 365:

1)      Your mailbox will have 50 GB of storage!

2)      You can use the Outlook App on your devices.

More questions? See our Office 365 FAQ. Need help? Contact the IT Helpdesk x1080.

Carol Schmitt
email Administrator
Information Technology
University of Southern Indiana

USI IT Advisory:  Increased Ransomware Activity

Sent 3/16/2016 (1:57 PM CST)

This email is important for everyone.

Ransomware is a type of hacking where your data files are encrypted and you need to pay to gain access to them.  There is big money in this, and recently the Internet has seen a huge increase in attacks on both Windows PCs and Macs.  If you are ever caught by a ransomware virus, the most important thing is to have your data backed up.  We automatically backup everything on your H drive, but we know not everyone uses this, or you may not know if you are using this.  The data below specifies how many files you have on H, and how recently your files were updated.  This should help us both understand if your data is safe or needs additional safeguarding.

Number of files of H:      2335

Space used on H:             11,976.0 MB

Date of last change:        3/15/2016

Based on the date of last change, it appears you are actively using H and your files will be on our backup.  If the number of files looks very small and you think should be more, please submit a request with the help desk ( for someone to review your situation.

Besides having your data backed up, it is important to understand how to avoid the attack. It is being delivered by email as an attachment  (and may look like a legitimate word document or zip file), and is being delivered on popular web pages such as,, etc. (it will likely show up as a message that your Adobe Flash or Reader is out of date and needs updated, or saying your system

appears to be infected and needs to be cleaned).   Be very cautious

with anything arriving at your computer, and if you are unsure call the help desk for assistance.

If you work remotely, you probably won't be backing your files up on H.  And your personal files on your home computer are also probably not backed up anywhere.  Our remote users can store copies of their work files in OneDrive for Business cloud storage (contact the help desk for assistance).  And for your personal documents, probably the best solution is to use a cloud backup service such as for a small fee, or get a personal account on OneDrive or Google Drive which provides a reasonable amount of space for free.

Richard Toeniskoetter

USI IT Advisory:  Increased Hacking Activity

Sent 3/3/2016 (11:21 AM CST)
This advisory is important for everyone.

The internet community is seeing a sizeable increase in ransomware hacking attempts.  With this kind of attack, your data is encrypted and you can no longer access it until you pay a ransom fee to the hacker.  Whenever a new version of this attack appears, the hackers attempt to distribute it every way they can.  There is a new version called “Locky”, and it is being seeded into web pages that have been compromised by the hackers, and it is also showing up as attachment to email.  The email attachment can take many forms, one of the more common ones being a zip file, and we are also seeing this embedded into a Word document.

Here are several recent examples of what this may look like:

  • Email purportedly to be from your VISA Rewards program, with a statement or update notice attached
  • Email purportedly to be from Amazon, with information regarding an Amazon awards program attached
  • Email purportedly to be from the E-ZPass toll road system, with a bill or statement attached

It is extremely difficult to completely block this from our network.  This kind of virus is known as a “polymorphic” virus, meaning it can continue to change itself over time so that anti-virus tools have difficulty detecting it.  Please be extremely cautious when opening any attachments arriving in email or popping up on a web page.  If you are unsure about any attachment, forward it us and we will investigate it for you.

Exchange email upgrade FRIDAY evening

Sent 3/2/16 (1:22 pm CST)
This advisory is informational for everyone.

We will be applying patches on the Exchange email system on Friday night 3/4/2016 from 5:00 – 9:00 pm.

 This will cause an outage of mail.  Any mail SENT TO you during the down-time should be delivered when the system is back in operation.

 If you experience any mail problems after 9:00 pm on Friday, please don’t call my direct line or send an email directly to me.  Instead, call the help desk 812-465-1080.  Or email  By accessing the helpdesk, your issue will create a work ticket which can be seen by our entire department.  If one of us is busy or out of the office, your ticket can be seen by others.

 We apologize for any inconvenience this might cause.

Update: USI IT Advisory: Internet Outage

Sent 2/17/2016 (3:57 pm CST)
This advisory is informational for everyone.


 At approximately 3PM our Internet service was restored.  You most likely immediately noticing queued external emails beginning to deliver to your mailbox.  Emails sent to or arriving from off campus will now complete delivery, and no email has been lost.  The failure was in our Cisco firewall, and Cisco worked with us to bring it back online.

 Because this outage had a more significant impact on our students (who were unable to use Blackboard or email from noon till 3PM), we request that faculty take this into consideration for students who may have been attempting to complete homework or tests during this time.

 Richard Toeniskoetter

USI IT Advisory: Internet Outage

Sent 2/17/2016 (1:34 pm CST)
This advisory is important for everyone.

 Shortly before noon we lost connectivity from the campus to the Internet.  We have traced the failure to a specific piece of equipment and are troubleshooting, but have no ETA for restoring service. 

 This outage affects all traffic coming to or leaving the campus, on both wired and wireless networks.  While this is happening, students will be unable to use Blackboard or access their Eagles email. 

 We will update when we have it fixed or have more specifics regarding the timing of the fix.

 Richard Toeniskoetter

USI IT Advisory: myUSI unavailable

Sent 2/11/2016 (7:49am CST)

This advisory is relevant to anyone needing to use myUSI.   

Please use this alternative site to access Bb, Self-service, and other services found under myUSI:

Sent 2/11/2016 (8:31am CST)

myUSI is back online. Our provider in Cleveland had a network outage that took myUSI offline from roughly 7:15AM to 8:15AM. During this time students would not have had access to Blackboard or other tools on myUSI.

USI email from off campus to Exchange is impaired

Sent 2/10/2016

Last night we replaced an expiring Security certificate on the mail servers.  For the most part this process went really well.

 However, this morning we are finding that some mail from off campus (EAGLES-MAIL is included in this category) is generating a Non-Delivery to the sender.

 We are working on finding the solution to this issue, but we felt it necessary to tell faculty and staff that they might not be getting all the mail directed at them.

 Again, the sender IS getting a Non-Delivery message/Failure.  They should be aware that their message was NOT delivered.

This IT Advisory is relevant for all Blackboard users... 

There was an issue with enrollment this morning (2/3) and students have been disabled.  We are running the files currently and expect all students to be repopulated no later than 10:30 am this morning. Please keep in mind that if a student was in the middle of an exam, the exam will likely not be submitted correctly. Anything entered PRIOR to the student becoming disabled will be restored and all grades, assignments, etc. should be there without any issues. If you continue to experience issues after 10:30 am this morning, please contact the Blackboard Team at 812-465-1080 so that we can help resolve your issues.


On Saturday (2/6), Blackboard may be unavailable from 4:00-7:00 am CST for routine maintenance.  Please do not schedule any exams, quizzes, or assignments to be submitted during this time frame. 

Thank you.
Walter Fisher and Shannon Hoehn
USI Blackboard Team

Banner Downtime Tomorrow Night (1/15/16)

Sent 1/14/16

This advisory is relevant to Banner users:
The Banner PROD system will be unavailable after 5:00pm tomorrow (Friday, 1/15/2016) while we freeze census data for the spring term.

We expect Banner to be available after 8:00pm.



USI IT Advisory:  Some Help Desk ticket information lost

Sent 1/13/2016

This IT advisory is relevant to everyone on campus.

Over the holiday break, the Kace server which houses all of our trouble ticket data severely overheated and multiple discs failed.  It has taken quite a bit of time to recover this system and we should be fully running once again.  However - we lost all tickets entered after November 2nd up to Jan 6th.

If you entered a service request during this time frame and are waiting for someone to work with you, please contact the IT Help Desk.  They can check to see if you have any active tickets in the system, or recreate one if needed.

Richard Toeniskoetter


USI IT Advisory: Blackboard Course Information

Sent 1/13/2016

This IT Advisory affects all Blackboard Instructors:

The default availability for courses is set to "NO", which means all instructors must go into the system and make their course available for students to view when the course is ready.

To make a course available:

1)       Go into your course in Blackboard and go to "Control Panel"

2)       Choose the "Customization" tab

3)      Then click on "Properties"

4)      The 3rd point under Properties is "Set Availability"

5)      Choose "YES"

6)      Click "Submit" 

Also, in order to avoid students becoming disabled in the system, the features that allow you to merge course sections and enroll users have been temporarily disabled until roughly February 1.  If you need to have your course sections merged or you need to enroll a user, please make a ticket by sending an email to and we will complete the work for you.  

Thank you - and welcome to a new semester!

Shannon Hoehn & Walter Fisher

Your Friendly USI Blackboard Team 

Anthem Email Hoax

Sent 2/6/15

You may receive an email similar to that below purporting to be from Anthem and offering credit monitoring. Any email like this should be viewed with suspicion.

Do NOT respond to any email offers of this kind.

Please visit the special Anthem website, or call the special Anthem hotline, 1-877-263-7995 for the most up-to-date information.


IT Advisory – Moving & Purging O: Common Drive Contents

Sent 2/9/15

First a reminder/refresher/revelation:

"O: is called "Common" because it is just that, common access for all USI employees. Anything saved/copied there, with a few notable exceptions that prove the rule true, can be read, changed, deleted, by any USI employee. If you have been using O: for other purposes, please contact us for suggestions on how we can help you get a more private network shared space.

Second, the real reason why I asked you here: 

O: Common data is being evicted from its current SAN. You will not see any difference in where O: is, but you will see some change in contents. I do not want to have to move everything. Some of it is dated. Some of it should probably be shared or stored elsewhere.

 If you have data on O: that you want to have there after the move, please identify it before Friday afternoon, 1/30/2015. Sometime late afternoon, I plan to remove the share and recreate it on the new location. You will probably see the red X on your drive that will go away when you click on it. What will also go away is files that no one asks to have moved.

Please DO NOT respond to this email with information. Email the IT Help Desk, and have a ticket created, if you want to make certain you have tracking of the request to move.

Anyone who knows me knows I do not want to lose data. But I do want to clean up the O: drive and ultimately make it a more useful resource.


Remember: Friday.

And thank you.


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