Experienced agency professional to speak on intersection of social media and customer service

Brian Snyder, executive digital director for Golin, will present the 2019 Social Media Symposium presentation at 6:30 p.m. Thursday, March 14 in Carter Hall, located in University Center West on the University of Southern Indiana campus. Snyder's presentation, "Social Media: The Intersection of Customer Experience and Public Relations," is free and open to the public. 

Snyder is a seasoned digital strategist with more than 15 years of experience leading digital transformation in some of the world's biggest brands both at a recognized leading public relations and integrated marketing agency and in-house at a global industry leader. His diverse experience includes consumer and B2B marketing, corporate reputation, innovation, customer service, employee engagement and crisis and information technology. Golin has 50 international offices and more than 25 affiliate partners, providing clients with comprehensive solutions for multi-market regional and global communications programs.

The annual Social Media Symposium is sponsored by the USI Communications Department and the College of Liberal Arts. If you have questions, please contact Mary Beth Reese, instructor in communications, at mereese@usi.edu or 812-461-5379.