Resources for Working Remotely

Antivirus for Home/Personal Computers

It is important to maintain an updated antivirus software on your home/personal computer. Antivirus updates contain the latest files needed to combat new viruses and protect your computer. This is an important step for anyone that is accessing the USI network from their home/personal computer. There are many antivirus software options and we don’t provide a standard or best practice suggestion. However, if you are running a newer version of Microsoft Windows (Windows 10, Windows 8.1, or Windows 8), then you’ve already got Windows Defender antivirus built in. If you need assistance with antivirus and your personal computer, please contact the Help Desk via email at

Accessing Banner/Xtender and/or Cognos

Please press here to login for access to Banner/Xtender and/or Cognos. 

Adobe Creative Cloud: Desktop Apps for Education (Temporary Access)

As a result of campus closure, student access to Adobe Creative Cloud in labs and classrooms is not available. Adobe has provided temporary at-home access. Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

1. Visit the Adobe Creative Cloud website and use your school credentials to sign in.


2. If prompted, select Company or School Account and then enter your password. Or provide your credentials in your school’s login screen.

3. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.

For more information on how to download or install apps, see Download and Install Creative Cloud apps.

For Higher Education students to continue developing skills, Adobe offers free “Daily Creative Challenges”. These are guided projects where participants receive creative prompts and connect with pros, mentors, and other students for feedback and support. Click on the app name to learn more: Photoshop, XD and Illustrator. Also, for inspiration and over-the-shoulder learning, watch pros share their creative process on Adobe Live daily.

For faculty seeking to engage students during campus closures, Adobe has curated resources to help them discover inspiring projects, best practices, and new ideas so they can continue to drive valuable learning in virtual environments. For more information on Adobe’s distance learning resources please click here.

Please visit this HelpX page if you have questions.

Installing USI VPN Client

Please press here to login for access to instructions on installing the USI VPN client.

Mapping Drives on a PC

Please press here to login for access to instructions on mapping drives on a PC. 

Requesting IT Resources

Blackboard Requests:

Do you need additional individuals added to your Blackboard course(s)?

Send an email to with the following:

  • Course ID, title, section number
  • Names of individuals to add to the course(s)
  • Type of access requested (i.e., instructor, TA, guest) 

Do you need a Blackboard organization site?  

An organization site acts as a repository for shared resources that allows multiple faculty to upload documents, links to videos, assignments, tests and pools, etc. that may be shared in your Blackboard courses. 

Send an email to with the following:

  • Requested name of the organization site
  • Names of individuals to add to the organization site
  • Name of individual to identify as leader of the organization site of the organization.

Lab Software/Specialized Software Applications:

Do you need access to any Lab or Specialized Software Applications (MATLAB, SPSS, etc.)?

Send an email to with the following:

  • A list of specialized software packages you need to access.

Panopto Requests:

Have you used Panopto previously for your course and have some saved lectures you would like to post into your current course?

Send an email to with the following:

  • Your current course name and section number
  • The previous course and section that currently holds these lecture recordings
  • A list of which lectures you need copied into your current course and section

Zoom Requests:

Do you want to use Zoom for lecture capture?

A basic, free Zoom account will be sufficient if your primary need is for recording lectures to link in your Blackboard course. Synchronous usage is limited to 40 minutes.

Do you need a Zoom Pro Account?

If you need a Pro account for synchronous usage greater than 40 minutes, please complete a request (please note, we have a limited number of licenses.)

Request for Zoom Pro Account 

Once your account is ready, log in to MyUSI and click on the Zoom icon. Note, it will be very easy to convert a basic account to a Pro account if you previously have been using the free Zoom.  Resources for Zoom can be found in Faculty Support. 

Do you have additional Zoom needs?

Web cameras, headsets with microphones are available for check out at the Rice Library

Using Microsoft Teams for Collaboration

Keep in touch and stay productive with your teams using MS Teams and Office 365, while working remotely.

Microsoft Teams Overview:

  • With Microsoft Teams on your PC, Mac, or mobile device, you can:
    • Pull together a team of coworkers or students
    • Utilize the chat feature, rather than email
    • Securely edit files at the same time
    • See likes, @mentions, and replies with a single tap,
    • Customize files by adding notes, websites, and apps

Video Conferencing with Zoom

Video Conferencing with Zoom

Zoom is a desktop video conferencing solution perfect for meeting with individuals or groups.

Types of Zoom Accounts:

Basic: A basic user is a free account user who can host up to 40 minutes meetings when there are more than 2 people in the meeting. This can be used for lecture recording and for office hours.

Pro: A pro user is a paid account user who can host unlimited meetings on the public cloud. Can be used for class sessions and meetings.

Getting the Appropriate Account Type:

Free Zoom Basic Account

Zoom Pro Account Request Form

Downloading the Zoom Client:

1. Visit USI's Zoom website to download the Zoom Client on your computer or mobile device.

For a desktop computer, please follow these instructions:

Click the Download button under Zoom Client for Meetings.

The Zoom file will be downloaded automatically. Run the downloaded file to install the app.

Note: if you have trouble finding the downloaded file, please go to the "downloads" folder on your computer, look for the zoominstaller or zoomlauncher file, and run it by double-clicking it.

For mobile devices the process is similar to downloading other apps.

2. Open the Zoom application and click Sign In

3. Sign in with SSO

4. Type USI as the company domain

5. Log in using your myUSI username and password

Logging in to Zoom:

1. Log in to myUSI

2. Click on the Zoom app icon under Eagles Apps


Joining a Zoom Meeting:

To join a scheduled meeting, you can do ONE of the following options:

a. If the host of the meeting has sent an invitation, then click on the link following the text “Join form PC, Mac, Linux, iOS or Android:” provided in the email or calendar invitation.


b. If the host shared the Meeting ID by another method, then you may join the meeting by logging in to Zoom via myUSI, clicking the Join button and then typing in the Meeting ID.

 View the brief Join a Meeting video for more information. 


Scheduling a Zoom Meeting:

1. After logging in to Zoom via myUSI with either a Basic or Pro account, you may schedule a Zoom meeting and invite others to the meeting.

2. Please view this brief video Scheduling a Meeting to learn more. 

Starting a Scheduled Zoom Meeting:

1. Log in to Zoom via myUSI with either a Basic or Pro account

2. Click on Meetings

3. Select Upcoming Meetings and click on Start button on right for the scheduled meeting.

Using Additional Zoom Features:

Meeting Controls:

Zoom Advanced Settings:

Sharing your Screen:

Recording a Zoom Meeting:

Enabling Closed Captions:

Tips and Tricks for Teachers

For additional Zoom tutorials, please go to the Zoom Help Center.

Virtual Backgrounds for Zoom
Do you need a virtual background for a Zoom conference call? Follow the steps below:

1) Download a USI Virtual Background here

2) View the short video below to learn more about adding a virtual background in Zoom.

Home Student Services Planning and Strategies Faculty Support


Online Learning

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