University of Southern Indiana

Help Desk

Welcome to the USI Information Technology department. Our support center includes phone, email, on-line and walk-in computer support for all students, faculty, and staff  at the University of Southern Indiana. 

Trouble with MyUSI / or Eagles-mail? 

   Check the announcements at: and

Walk In Service:

We are located in Forum Wing (FA) 41. (See on map - building labeled "FA".)

We no longer have a drop-off policy for student PCs. We require all students to meet with a technician before service occurs.

Hours of Operation:

Monday - Friday

7:15 a.m. - 3:30 p.m.

1 - 8 p.m. **

We know that computing problems don't always happen during work hours.  Therefore, We provide a call-in service during our closed-hours. This service can assist with many of the common computing issues.  If the issue goes beyond that level, the after-hours service will create a problem ticket.

Phone Support: 


Email Us:

Click Contact Us in the top right of this page.

Student Computer Help Desk: If you are experiencing problems with your computer, you can schedule an appointment and bring it to the IT Help Desk. The student Computer Help Desk can assist with virus and spyware removal and hardware diagnostics. For best service please call in advance to schedule an appointment. Although this is a free service for current USI Students, it is not a drop off service.

KACE Help Desk software: The IT Department uses KACE to manage trouble tickets and service requests. You can sign-on to the KACE system ( and follow the progress of your ticket. Each time an update is made on a ticket you will receive an email. The subject line of these email messages start [TICK:nnnn].

You can report a computer issue 24/7 by sending us an email. This will automatically create a KACE help ticket. 

Bomgar Remote Support Software: The IT Help Desk uses Bomgar to assist you off-campus. We are able to create a secure remote support session where we can view (with your permission) your screen. By calling the Help Desk, we can solve many of your problems over the phone.

Didn’t find what you were looking for? Send a message to our web team so that we can improve our site by clicking the Contact Us link at the top right of this page.

** Limited walk-in, email, and phone support. Service requests that can be solved by the available staff will be handled, and other non-emergency service requests will be handled the next regular work day (Monday-Friday). Not all services are available at all times. 

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