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Common Troubleshooting Tips for Honorlock

Common Troubleshooting Tips for Honorlock

1. Blackboard Test Taking Tips

  • Before students attempt taking an exam within Blackboard, it is recommended that students log out of all sessions of Blackboard, and close out of Chrome to begin a fresh session. 

2. Ensure Google Chrome is Updated

  • If an update is pending, the arrow icon in the upper right-hand corner will be colored: 
    • Green: An update was released less than 2 days ago
      Screenshot of Green Arrow Update Notification on Chrome
    • Orange: An update was released about 4 days ago
      Screenshot of Orange Arrow Update Notification on Chrome
    • Red: An update was released at least a week ago
      Screenshot of Red Arrow Update Notification on Chrome
  • For further information, click the following link:

3. Clear Cache and Cookies

4. Try to Delete and Re-Install the Extension

    • Click on the extension and click on “Remove from Chrome” 
    • Click on "Remove" 

    5. Try Restarting Your Computer

    6. Live Chat with Honorlock Agents

    For further assistance, both instructors and students can contact Honorlock directly through the live chat option, or use the AI-powered question bar at Honorlock's Help Center.