Common Troubleshooting Tips for Honorlock

Common Troubleshooting Tips for Honorlock

1. Blackboard Test Taking Tips

• Before students attempt taking an exam within Blackboard, it is recommended that students log out of all sessions of Blackboard, and close out of Chrome to begin a fresh session. 

2. Ensure Google Chrome is Updated

• If an update is pending, the arrow icon in the upper right-hand corner will be colored: 
  • Green: An update was released less than 2 days ago
    
  • Orange: An update was released about 4 days ago
    
  • Red: An update was released at least a week ago
    
• For further information, click the following link:
  • How to Update Google Chrome

3. Clear Cache and Cookies

• Clearing Cache and Cookies from Google Chrome

4. Try to Delete and Re-Install the Extension

• Click on the extension and click on “Remove from Chrome” 

• Click on "Remove" 

5. Try Restarting Your Computer

6. Live Chat with Honorlock Agents

For further assistance, both instructors and students can contact Honorlock directly through the live chat option, or use the AI-powered question bar at Honorlock's Help Center.