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It is your right as our patient to:

  1. Request and receive high quality medical care within the USI Deaconess Clinic's capacity and mission, without regard to race, creed, age, gender, ethnic or national origin, lifestyle, or ability to pay.
  2. Receive appropriate treatment in the least restrictive environment available.
  3. Receive care that affirms your personal dignity and worth and respects your individual cultural, social, and spiritual values.
  4. Be informed of the nature of your illness and treatment options, including potential benefits, risks, alternatives, and costs and to know the identity and professional status of those responsible for your care.
  5. Participate fully in decisions regarding your healthcare, including the right to accept or refuse treatment, and to have your family or others participate, at your request, in your healthcare decisions.
  6. Be informed of any proposed research or experimental treatment that may be considered in your case, and to consent or refuse to participate.
  7. Raise ethical issues concerning your treatment with your physician or other care provider, and to participate in the resolution of those issues.
  8. Have respected your needs for safety, personal privacy, confidentiality of medical information, clear communication, emotional and spiritual support, and care that assures comfort and optimal management of pain.
  9. Receive prompt and courteous response to any complaints concerning the quality of care or service by contacting your physician, nurse, or receptionist.
  10. Request and receive information regarding the charges for any treatment, and to receive an explanation of your bill on request.
  11. Be informed of your rights as a patient, as stated above.
  12. Be cared for by staff persons who are aware of and support your patient rights.

It is your responsibility as our patient to:

  1. Relate, to the best of your knowledge, all personal and family health information needed to provide you with appropriate care.
  2. Participate, to the best of your ability, in making decisions about your healthcare, and to ask questions of your physician or other care providers when there is something you do not understand.
  3. Comply with the agreed-upon plan of care, or to notify your physician or other care providers should you choose not to do so.
  4. Inform your physician or other caregiver if you desire a transfer to another care provider or facility.
  5. Be considerate of others receiving and providing care.
  6. Observe facility rules and regulations, including those regarding patient conduct, smoking, and noise.
  7. Provide information for insurance coverage and assure that financial obligations of your healthcare are fulfilled as promptly as possible.
  8. Recognize that a patient's health depends not just on his/her care, but in the long term, on the decisions he/she makes in daily life, and the effect of lifestyle on personal life.