Email FAQs

Typically when people change their passwords, they have a tough time remembering the new password.  For this reason, we have a self-service password reset system in place where you can click “Forgot my Password” on myUSI.  This self-service system uses your Personal Email to allow you to reset your password without needing to contact the IT Help Desk.

For this to be useful, you need to have a good Personal Email address on file at USI. Your Personal Email address needs to be an EXTERNAL email account. It cannot be an @usi.eud or @eagles.usi.edu address. If you don’t have a personal email account anywhere, these are free through services such as gmail.com and mail.yahoo.com.  You are not required to set up a personal email address, but if you don’t you will not be able to use the self-service password reset.

1. Log into myUSI, CLICK THE SELF-SERVICE LINK

2. Click PERSONAL INFORMATION

3. Click UPDATE E-MAIL ADDRESSES

4. Locate your Personal Email address and click on the address – this will let you change it. Click Submit and you should be all set.

Sending an attachment can be tricky – as eagles mail will want to default to getting files from your One Drive.  Also, the default is to send a HYPERLINK to a file on the One Drive vs. actually sending the file.

So, if you want to send the FILE – and not a link – follow these instructions.

1. Start a new message
2. Click ATTACH – above the TO field.
3. If the file resides on your computer – click COMPUTER (on the left)
4. Browse to the location of the file ON your computer.
5. Next you are presented with the following 2 choices:
• Attach as COPY (the original way we are used to sending attachments)
• Upload and attach as a OneDrive File

The Upload and attach method will put the file in your OneDrive, and give the email recipient access to this file.  Using this method, sends the email recipient a LINK to your document – it does not put the file in the email.  The recipient can NOT forward the document to someone else.

IF you choose Upload and attach, you are then given the choice to change permissions to Read Only  or Edit permissions.

WHY has Microsoft gone to the OneDrive method? 

Many people work from mobile devices.  If your files are in your OneDrive, you have them available to you on your phone, tablet, AND computer.  Many devices have limited amounts of storage – but we have a very large amount of space in our OneDrive.

 Log into myUSI and go to Eagles MAIL.

 1. Click the CALENDAR icon (left)

      if you don't see the Calendar icon, click the WAFFLE icon (top left) then all Apps, Calendar

2. You will be viewing YOUR calendar - select a date/time that works for YOU and Double click.

3. Add a TITLE that you want the event to be called, Example: Advising Appointment Or Test Retake (consider your name and course number)

4. Verify that the length of the meeting is accurate - if not, adjust this (1/2 hour, 1 hour or longer). Do this step prior to inviting others.

5. Click Invite Attendees - start typing your professor’s Last name  - and choose them from the Directory.

6. You can select one of the Suggested times, OR - click SCHEDULING Assistant (top) to find more available dates/times.

7. If using Scheduling Assistant, be sure that your attendee(s) are available - based on THEIR calendar.

8. Verify all aspects of the meeting (date, time, attendees, location) prior to pressing SEND (top left)

9. Your recipients will be sent an invite via email.

10. Meetings will appear as Tentative until the meeting is Accepted or Rejected.

11. You will receive an email confirmation (acceptance/decline)  from the recipients.

** If you want a Teams (online) meeting - select this option, and an online appointment will be scheduled with the link included in the calendar event.  (Similar to Zoom)

Click here to learn how.

1. Open the phishing email you want to report

2. Click the three dots at the top right of the email

3. Click "Phish Alert" towards the bottom of the list of options

4. A Phish Alert pop-up box will open. Click the "Phish Alert" button at the bottom

Select a message by clicking on the message or select multiple messages by holding down the “Ctrl” key and selecting multiple messages.

Do one of two things:

1. Drag the selected email(s) to the left to the folder in which you want to place the messages, or
2. Click “Move” at the top of the page and select the desired folder from the dropdown, or select “Move to folder…” from the dropdown and then select the desired folder from the list that pops up.

1. In the Navigation Pane, on the bottom left, click Mail to view the list of all folders in your Inbox.
2. Right-click the folder in which you want to create a new folder. For example, to create a subfolder in your Inbox, right-click Inbox. To create a new folder at the same level as your Inbox, right-click your name at the top of the folder list.
3. Click Create New Folder.
4. Type a name for your new folder.
5. Press ENTER to save your changes.

Step 1: To setup forwarding, first logon to your Eagles Mail account via the Web.

Step 2: Look for the Settings Gear icon at the top right of the screen, click on it.

Step 3: Under Settings, click in the Search bar and type "Forwarding" then click on "Forwarding".

Step 4b (TO UNFORWARD): On the Forwarding screen, check the box that says "Stop Forwarding" and click "Save" when finished.

We will remove your account when it is considered inactive. This happens when:

• Account owner is no longer an active Employee
• Account owner is deceased
• Retiree does not use email for 12 months
• Alumnus/Graduate does not use email for 12 months
• Student account is not enrolled for 2 consecutive academic terms
• Account owner is no longer an active Guest
• Admitted student does not attend/enroll by admit term

If an account is inactive we will remove your Microsoft license. This deletes your email account. This will also remove the license to the Microsoft 365software.

The Microsoft 365software is available to Students and Employees (not alumni).

1. Click Settings (gear/cog in the top right)
2. Type "Time zones" into the search bar
3. Click Time zones
4. Scroll down to Display my calendar in time zone:
5. Type in your city or press the drop down arrow to select a time zone.  Evansville is UTC-:6:00 Central Time (US & Canada)

1. In the Outlook Web Client, select the settings gear in the top right

2. Click View all Outlook Settings

3. In the settings window, click Mail and then Junk Mail

4. Scroll down until you see the Safe Senders and Domains section, click Add, and then type in the email address that you want to add to the safe senders list

5. Enter Down so the address is added to the safe senders list, click Save to save any changes made to your safe senders list

The Microsoft email system provides functionality intended to simplify dealing with large amounts of email.  One of these is Junk Email.  Junk Email is email you simply don’t want.  Email identified as Junk gets placed in your Junk Email folder, and occasionally you should check this folder to make sure nothing is going there that you need to see.

Clutter is not the same as Junk email.  It is email that you typically spend no time reading.  For example, if you get the same message every day and you quickly delete it, this message will start to be moved to the Clutter folder.   With Clutter, you should check this mailbox maybe once a day or every few days, because it probably has things you need to see but not necessarily with priority.

Microsoft is replacing Clutter with Focus mail.  We expect to see this change arrive sometime in Spring 2018.  Clutter and Focus are very similar – in each process, the system decides what email is not important to you using the same algorithm.  The distinction is what it does with that email.  When using Clutter, email that is important stays in the Inbox and email that is considered not important is moved to the Clutter folder.  With the Focus process, all the email stays in your Inbox folder.  Rather than move the email, it tags the email with either Focused or Other tag.   The image below should make this clearer.

This image shows the newest version of Outlook, with the Focus feature.  Item (1) shows a Focused tab and an Other tab on the Inbox folder.  You can switch between these two tabs to see each group of email.  If you don’t want to see your Inbox folder as two tabs, simply click item (2) to turn off the Focused Inbox.  As you can see in (3), the Clutter folder remains and anything that went into Clutter previously is still there, but once the Focus feature begins, nothing new will move to Clutter.  The following image is of Outlook on Android, and again you see the Focused / Other tab system being implemented (4).  As with the Outlook desktop client, you can turn off the Focus view if you want to see all email in your Inbox folder.

There are several advantages to the new Focus feature over Clutter.  First, all of your email stays in the Inbox folder rather than getting moved to a subfolder.  This is more convenient when reading email on mobile devices – mobile devices usually don’t show subfolders so finding email there is more difficult.

Secondly, since all of your email stays in the Inbox folder, you can enable or disable the Focus view per device – so perhaps you want your mobile to use Focus and show the tabs, but on your Outlook desktop client you want to simply see the entire Inbox folder all at once.  Each client can be individually configured.

And third, if you read email on a device that doesn’t know about the Focus feature, it just shows you everything in your Inbox folder.  Nothing is lost or hidden on clients that don’t know about Focus.

What if something is going into Clutter that you would prefer not?  There are two paths for this.  First, at the email server, IT can configure a general rule for specific types of email to never tag them as Other (always stay in the Focused view).  IT will do this for email used for USI business – for example IT identifies email from RAVE and Maxient as email that should always deliver to Focused.  If you see important University business email showing up in the Other tab, let us know and we can investigate.

For email more of an individual or personal basis, you can control what goes into Other.  If you see an email that should not be there, right click on it and select Always Move to Focused (5).  In this way you have individual control over the algorithm to filter Focused / Other.

1. Log into your email

2. Click the settings icon (top right)

3. Click Mail (bottom right)

4. Expand Mail (left)

5. Click Clutter

6. Uncheck "Separate items identified as Clutter"

7. Click Save (top)

When Conversations is Turned On there will be a black arrow to the side of the emails. This means that all of the emails that went back and forth between the people in the conversation will be grouped together in one place.

If you like your emails separated even if they are from the same person than you will want to view your mail as "Messages."

Step 1: Login to your USI Email.

Step 2: While in your "Inbox" click the down arrow next to the word "All"

Step 3: In the drop down menu, at the bottom there is a section called "View As" here you can decide if you want to view your mail as Conversations or individual messages.

Pilotusi.onmicrosoft.com is the initial domain created with Microsoft for Microsoft 365. EVERY USI account on Microsoft 365 has this domain associated with its account. It is used ‘behind the scenes’.

To personalize the USI 365 accounts, we were able to add our own domain to each account. We have added EAGLES.USI.EDU to each account. This is the domain we reference when talking about eagles-mail and Microsoft 365 accounts at USI.

Example: If someone were to send an email to jsmith1@pilotusi.onmicrosoft.com, it would deliver to the exact same mailbox as jsmith1@eagles.usi.edu.

If your mail appears to be coming from @pilotusi.onmicrosoft.com, please let the Help Desk know (812-465-1080) and your account can be modified so that your mail appears to come from your @eagles.usi.edu account

The largest SINGLE message you can send/receive with USI Outlook is 35MB.

Outlook Web App (OWA) in Microsoft 365 offers an easy way to “attach” a document as a link to where it’s saved on OneDrive for Business, a great option for sharing large files with your colleagues.

The default mailbox size limit for USI email (Employees, Students and Alumni) 50 GB. This means that when your mailbox contains 50 GB of "stuff" you will be prevented from SENDING email.

FYI: 'mailbox' means all types of items: Mail, Calendar, Sent, Tasks, Deleted items.

The problem is not necessarily the NUMBER of items, but the size of the items your mailbox contains. Mail items with photos, avi, mov, pdf, ppt are typically very large in size.

What can you do if your mailbox is full? The easy answer is Delete items.

Click here to fill out a form

To turn Focused Inbox off (or on) in Outlook on the web, go to Gear icon , Options, Layout, Focused Inbox.

1. From inside your email, click on Contacts in the lower left. In Contacts, on the toolbar, click the drop down to the right of New. From here you can click Contact or Contact List.
2. If you pick Contact, you can fill in the fields for a single person.
3. If you pick Contact List, you can add multiple people into a single list.
4. Click Save and Close to save the new contact or group. Click Cancel if you want to discard your changes.
5. You can now send email to the contact or contact list.

Create Rule to move messages to folder based upon sender address or specific words in the subject. Two Step Process

First: Turn on the Junk Filter

1. Click the Cog in the Top Right Corner
2. Click Options, Block or Allow
3. Set your email to Automatically Filter Junk Email
4. Set your email to Trust Emails from your Contacts
5. Click Save at the Bottom

Second: Create Rules to Block Messages By keyword or sender address

1. Click the Cog like in the first step
2. Click Options, Organize Mail
3. Click Inbox Rules
4. Click the "+" and select from the various options

Create a Rule if you are repeatedly getting the same kind of email

Example: "Click here to apply for a $500/ a week job" filter by "specific words in subject" option

If a specific email keeps sending various messages filter by "move messages from someone" option

Name the Rules and be sure to Click Save at the Bottom.

1.) Create a new email

2.) Select the Sensitivity tab on the right

3.) Choose what type of encryption you prefer. (Critical is suggested)

Consistent email signatures deliver a visually coherent look across university departments and offices. Just as our business cards follow a standardized approach, email signatures should be consistent. Consider your email signature your digital business card, and include the appropriate information.

Setup instructions are available below to assist you in creating an officially branded email signature.

Other considerations

• Personal quotations or philosophical statements should not be included as part of your signature. Your USI signature is a direct representation of the university's viewpoint.
• Watermarked, colored or photographic backgrounds in emails are not permitted as they often make correspondence difficult to read and are not always compatible with other email programs.
• When applicable, professional designations or certifications may be placed directly after your name. For example: Jane Doe, MBA
• The USI email signature uses Calibri font which is a common font found on most Macs and PCs. If the instructions below do not give you the same format or look as the example, please check to make sure you have enabled HTML messages in Outlook, and you are using FireFox or Chrome Browser to view this page.

Setup Instructions

To create your email signature, follow these instructions:

	First, visit this link to view formatting
	Second, COPY AND PASTE  Highlight the entire signature—it may be easiest to start at the end—and copy it by pressing Ctrl-C on PC or Cmd-C on a Mac.
	Then, FOLLOW THE INSTRUCTIONS based on what platform/application you are using below.

Paste into Outlook for PC

• Create a new email
• Select Signature --> Signatures
• Select new.
• Copy and Paste the signature version you want to use

Paste into Outlook for Mac

• Create a new email
• Go to Insert
• Click on Signature  -- > Manage Signatures
• Click the plus sign to add a new signature
• Copy and Paste the signature version you want to use
• Edit the placeholders with your information.
• Save.

Click here to learn how.

1. Open the phishing email you want to report

2. Click the "Phish Alert Report" button towards the top right of the screen

3. A Phish Alert pop-up box will open. Click the "Phish Alert" button at the bottom

In Outlook:

• Click into the Search box
• Click Instant Search
• Advanced Find

First tell Outlook WHERE you want to look – in the top right it shows the folder you currently have highlighted (I’m guessing Inbox). If you want to search beyond the Inbox – click the BROWSE button. You actually can scroll to the top and choose MAILBOX – your name. This will search your entire mailbox (including Calendar, Contacts, Deleted Items, Inbox…).

If you want to SEARCH SUBFOLDERS under the selected folder/mailbox – then check the box at the bottom. Click OK.

Next decide if you want to ONLY look in Mail items – or if you want to include Calendar-type items, Notes-type items… You make this change in the top left corner of the Advanced Find window. I typically choose ANY TYPE OF OUTLOOK ITEM.

At this point you can enter your search word/phrase in the “Search for words” box. If you KNOW the word(s) are in the Subject field – then let this default – or change to search the body of messages.

If you know the FROM/TO items – you can fill in these boxes to refine your search – otherwise leave blank.

This is typically all the functions "I" use for the Advanced search. You can check out the other tabs for a more detailed search. When the search is done – it should show you the results in a new window. This window should show you WHAT FOLDER the items are located in. Pay attention to this, it is important.

If you are getting the System Administrator message that your mailbox is too full, you can use the following tool to find out what messages or folders are causing this problem. After you narrow down where the problem is, you can delete, archive or move to a personal folder.

It is not the NUMBER of items that matter, but the total SIZE of all items.

Some people have been surprised to find that they were over the limit due to items in their calendar or tasks folder.

Reminder
Warning at 170000 KB
Prevent SEND at 180000 KB
Prevent SEND and RECEIVE at 200000 KB
(mailbox size increased from 140/150/170 on 5/25/2011).

To find out which items in your mailbox are causing you grief, do the following

Click FILE,
Click CLEANUP TOOLS
Click Mailbox Cleanup
Click VEIW MAILBOX SIZE
At the top of the Folder size window, you should see "Total size (Including subfolders). This tells you the TOTAL amount of space you are currently using.

Scroll down through the list of folders using the SIZE column and see which folders are using the most space. Many times just knowing this, helps to figure out what needs to be deleted/archived. It might be your Sent items or Deleted items folder. The TOTAL SIZE column can be misleading - this figure will include the nested subfolders.

If this does not clear things up for you, click Close and then select the "Find items larger than" button and change the value to 1000 and click FIND. The results should show you all the items in your mailbox that are larger than 1MB. It will tell you what folder these items are in (not necessarily the Inbox).

From the mailbox cleanup window you can also force an archive, or empty your deleted items folder.

1. In the Outlook Client, open the Home tab

2. Click Junk then click Junk E-mail Options

3. Click Safe Senders from the tab at the top

4. Click Add 

5. Type in the email address of the person you want to add to your safe sender list and click OK

6. Click Apply at the bottom to apply any changes made to your safe senders list

7. Click OK to close out of the safe senders list and email option

Turn off Focused Inbox using Outlook Client/App

Click the View Tab

In the Ribbon, choose "Show Focused Inbox" to toggle on and off

Create Rules to move messages to a specific folder based upon sender address or specific words in the subject.

Read the answer to the next question to learn about Outlook rules

Create a Rule if you are repeatedly getting the same kind of email.

Rules can filter by words in sender address, subject line, words in message headers, plus more.

If a specific email keeps sending various messages filter by "move messages from someone" option

Blocking Emails related to Spam

     1. Right click a message you recognize as spam or has malicious intent.
     2. Navigate to the Junk tab.
     3. Click "Block Sender".

To learn how click here

Quick Steps is a feature that applies multiple actions at the same time to email messages. This helps you quickly manage your mailbox. For example, if you frequently move messages to a specific folder, you can use a Quick Step to move the message in one click. Or, if you forward messages to your manager or peers, a one-click Quick Step can simplify the task.

Use the Quick Parts Gallery to create, store, and find reusable pieces of content, including AutoText, document properties such as title and author, and fields.

Open the Address Book dialog box.

In Outlook 2016, click Address Book button in the Find group under Home tab. See screenshot:

In the Address Book dialog box, select Global Address List in the Address Book drop-down box, then click Advanced Find.

In the Find dialog box, enter your search conditions in the corresponding fields, and then click the OK button.

Then the contacts in the Global Address List which meet the search conditions will be listed in the Address Book dialog box immediately.

Note: If there is only one search condition you need to search for the contact, you can select the More columns option, enter the search condition to the blank box, then click the Go button. See screenshot:

Step 1: Open the main Outlook menu and select Preferences. 

Step 2: Select Accounts. 

Step 3: Click the + button, then select New Account.

Step 4: Enter your USI email address

Step 5: You will be taken to the Okta login page to sign in using MFA. 

For more information on MFA, click here

Create a PERSONAL Distribution list/Group (in your Contacts Folder) in Outlook 365

1. Click CONTACTS or PEOPLE
2. Click NEW ITEMS (in ribbon at top)
3. Choose Contact Group
4. Name your group
5. Click Add Members (ribbon)
6. If your members are in the Global address book – choose FROM ADDRESS BOOK, IF the members will be from other contacts you have (like family members), choose FROM OUTLOOK CONTACTS. If you are going to type in each address – meaning it is not stored in Global address book or your contacts, choose NEW EMAIL CONTACT.
7. Add all the members you want – and then click UPDATE NOW, and then click SAVE & CLOSE.
8. (I find it important to use the update now – as it will help you with any possible errors.

*****
When updating your distribution list – be careful to use the REMOVE MEMBER button vs. clicking the X Delete group. Many people make this mistake.

Modify a Mail Distribution List (Department Distribution List/Group)

These steps require some set-up work - that will need to be done once/computer.  If you have already done the set-up, jump to To Update the Distribution List/Group.

Set-up

1. Highlight the string of text below – and then do a Ctl+C  (copy )

%systemroot%\system32\rundll32.exe dsquery, OpenQueryWindow

2. Close/minimize email and other programs until you can see your Desktop (icons).
3. Right Click in an unused space on your desktop, and choose NEW, Shortcut.
4. Click One time in the LOCATION box, and do a Ctl+V (Paste)
5. Click Next.
6. Name the shortcut “Address Book”
7. Click FINISH

To update the Distribution List/Group

1. Double Click the shortcut on your Desktop named Address Book,
2. In the NAME box, enter all or part of your group’s name  (example: COMMUNIC )  and click FIND NOW
3. Double click the  entry for your GROUP (two heads).  You may see more entries from the search, make sure you get the right group.

You should see the list of members now – you can add/remove people.   If you do not have update permission – the ADD/REMOVE buttons will be grayed out.

4. When ADDING - It is a good idea to add people by using their USERNAME or Full email address.  It is a good idea to add People one at a time.

The changes you are making won’t show up right away in the cloud – but should within 24 hours.

As an FYI – These changes can only be made by a computer ON the Domain (basically on campus). 

How to force the Global Address Book to Update

1. Click the Send/Receive Tab

2. Click Send/ Receive Groups

3. Download Address Book

4. Choose Download changes since last Send/Receive, OK

If you want to check who has permission to your calendar, and possibly remove someone’s permission do the following:

Go to your calendar (example using OUTLOOK – not web mail)

Click the Calendar Icon located on the bottom left.

Here, you will see all of your calendars. Right click the calendar you wish to modify and click Sharing Permissions.

Now you will see who has permission to your calendar and their permission level.

If you have an entry called "My Organization" with the permission level "Can view when I'm busy," it does not need to be deleted (in fact, it cannot be deleted).

IF you have an entry for ANONYMOUS – that is OK to leave in the permissions – make sure it is set to NONE.  If you don’t see an entry for Anonymous – don’t worry.

The various permission levels include:

If you need to change someone's permission level - highlight their name, click the new permission level you want to give them, Apply, OK.

If you find someone you need to remove from sharing your calendar – highlight their name, click Remove, Apply, OK.

Filtering Global Address Book

Recently we brought all of our students into the Outlook address book. This is the starting point of opening up closer collaboration capabilities with our students. However, you may have noticed that the Global Address Book is now very large, and it may be more difficult to locate a person when sending email.

If you use Outlook, you can set the default address book to the EMPLOYEE address book rather than the large Global Address Book. This is very simple to do by following the instructions below. This works for Outlook 2010 and 2013, but is not applicable if you use Outlook Web.

From within Outlook, click Address Book (Home Tab selected)

When in the Address Book, pick Tools and then Options from the menu. That will
take you to the screen below.

Choose CUSTOM, then in the drop down
list, choose Employee Address List. If you don't see the Employee Address
List, click on Add and you should find it. Make sure it is the top entry
like in this picture (use the up arrow on the right to push it to the
top). Also specify this address book "When opening ..." in the
box below. Click OK to finish

Create a PERSONAL Distribution list/Group (in your Contacts Folder) in Outlook 365

1. Click CONTACTS or PEOPLE
2. Click NEW ITEMS (in ribbon at top)
3. Choose Contact Group
4. Name your group
5. Click Add Members (ribbon)
6. If your members are in the Global address book – choose FROM ADDRESS BOOK, IF the members will be from other contacts you have (like family members), choose FROM OUTLOOK CONTACTS. If you are going to type in each address – meaning it is not stored in Global address book or your contacts, choose NEW EMAIL CONTACT.
7. Add all the members you want – and then click UPDATE NOW, and then click SAVE & CLOSE.
8. (I find it important to use the update now – as it will help you with any possible errors.

*****
When updating your distribution list – be careful to use the REMOVE MEMBER button vs. clicking the X Delete group. Many people make this mistake.

Please see the article in our Service Desk Portal.

1.) Create a new email

2.) Select Encrypt on the top of the new email

3.) You can change the required permissions for opening the email.

1. On your mobile device, go to the App Store and download the Microsoft Outlook app.
   
   
   
2. Open the app after it is installed.
3. Tap Get Started.
   
   
   
4. Choose whether or not you would like Outlook to send you notifications.
   
   
   
5. If you chose to get notified, a popup displays saying Outlook would like to send you notifications. Tap OK.
   
   
6. When prompted to add an email account, tap Office 365.
   
   
   
7. Enter your USI email address and tap Sign In. 
   
8. If the WebLogin screen displays, enter your Eagle ID and password and tap Login. Two-step authentication may also be required.
9. You have the option to add another account.   Tap Maybe Later to proceed to your Office 365 email in Outlook.
   
   
10. A few screens of help text are presented, which you can read or skip. Your Office 365 Inbox then displays.

You must have iOS 11.x or greater to use the built-in iOS Mail app.  Otherwise you must use the Outlook APP.

Go to SETTINGS

• Select "Passwords & Accounts"
• If you already have your USI account listed, select it, and then select "Delete Account", then select "Delete Account" on the popup that appears.

• Go to "Add Account"
• Choose "Microsoft Exchange"

• Enter your email address, plus a description (the description can be anything you want)

• On the popup that appears, choose "Sign In"

• The normal weblogin.usi.edu page will come up, enter your username and password, then click Sign In

• You will see another page that says "Are you trying to sign in to Apple Internet Accounts?"  - click "Continue"

• Next, you can choose if you want to see Mail/Contact/Calendars/Reminders/Notes from your USI account.  Choose whichever you want to sync with your USI account, then click Save at the top right corner of the page.

Newer iOS instructions:

Settings / Calendar / Default Calendar - select the USI account

*** OLDER iOS instructions below ***

1. Go to Settings, select Mail, Contacts, Calendars.

2. Select USI Mail (it may show as Exchange).

3. Select Default Calendar (bottom right).

4. Using the image below - you see there are multiple calendars for each account.  Below example has "on my ipad" and "USI Mail". Select the Calendar under USI Mail/exchange.  A small check mark should appear.

Newer iOS instructions:

1) Setting / Passwords & Accounts  / Select your USI account   / Delete Account

*** OLDER iOS instructions below ***

These are the steps for an IOS based device.

1. Go to the settings app.
2. Select Mail, Contacts, Calendars.
3. Under the accounts section, select the account you want to delete.

    4. Scroll to the bottom and press Delete Account.

Click Settings at the bottom right. The Focused Inbox toggle is near the bottom of the Settings page. The change should take effect immediately.

1. On your mobile device, go to the Google Play Store and install the Microsoft Outlook app.
   
2. Open the app after it is installed.
3. Tap Get Started.
   
   
4. Enter your USI email address and then tap Continue. NO PASSWORD IS REQUIRED AT THIS POINT.
   
   
   
5. When prompted to choose an account type, tap Office 365.
   
   
6. Enter your USI Email address and tap Sign In.
   
   
   
7. If the WebLogin screen displays, enter your Eagle User ID and password and tap Login. Two-step authentication may also be required.
8. You have the option to add another account.   Tap Maybe Later to proceed to your Office 365 email in Outlook.
   
   
9. A few screens of help text are presented, which you can read or skip. Your Office 365 Inbox then displays.

Due to security changes, you can no longer use the Android Mail app with a USI account.  You should use the Microsoft OUTLOOK App.

To delete your USI account on the Android App

1) Open your email app (red icon).  If you are having trouble finding it, swipe upward from your Home Screen, then tap inside the search bar and type "email"

2) Tap on the three vertical dots in the top right  (some versions this will be 3 horizontal lines on top left)

3) Tap the Gear/Settings icon.

4) You should see all the accounts set up on this Mail App.  Find the USI account and Tap on it.

5) Tap REMOVE in the top right corner - confirm.

***
There may have been some recent changes to the Android mail app- if the above settings do not work try this:

1) Click the red Samsung email app icon

2) Click the "hamburger" icon in top LEFT - looks like 3 horizontal lines

3) Click the Gear/settings icon (top right)

4) Select/click the USI account

5) Click REMOVE (top right).

****
If after removing your USI email account from the Android mail app - you may find that the Contacts in the CONTACTS App disappear - don't despair.  Follow the following steps:

To sync your USI Contacts with the Android Contacts App

1) Set up the Outlook App

2) Start Contacts App on device

3) Click the ... in the top right

4) Choose Manage Contacts

5) Choose Sync Contacts

6) Find your OUTLOOK icon that shows your USI address and turn that ON

To sync your USI Contacts with the Android Contacts App

1) Set up the Outlook App

2) Start Contacts App on device

3) Click the ... in the top right

4) Choose Manage Contacts

5) Choose Sync Contacts

6) Find your OUTLOOK icon that shows your USI address and turn that ON

Click 3 dots on the right, then Settings.

Toggle Focused Inbox off. You'll need to close and restart the Outlook app for the change to apply.