This IT strategy page provides a holistic view of what IT will do over the next 2-3 years. It demonstrates how we will align our resources, efforts, and investments to support the University’s strategic priorities and top initiatives. It is our roadmap.
To achieve this strategy, our IT department must remain focused on the key IT initiatives outlined on this page. These initiatives will support our stakeholders in achieving their goals.
This strategy was developed in cooperation with department’s stakeholders, IT management, and the input of IT employees. It is a combined effort we will use to gain alignment and buy-in from our staff. Thank you to all those who have helped assess our current state, envision our future state, and identify the gaps we must fill to achieve those goals.
To provide fair, secure, and reliable solutions that meet the needs of the community.
To advance digital transformation through collaboration and data driven solutions to achieve operational excellence.
We deliver best experiences to our customers through services, products and empowerment.
We aim to provide maximum long-term benefits to the organization while optimizing total costs of ownership and risks.
We maintain capability levels and create solutions that are fit for purpose and aim to reduce operational complexity and minimize technical diversity.
We collaborate with our stakeholders and customers to achieve strategic objectives by delivering best experiences with our services and products.
Foster an effective and productive workforce by focusing on well-being, collaboration and continuous improvement.
We strive to build scalable, resilient and secure IT solutions.
We aim to support efforts to align our service models to advance fair distribution of resources at USI.
USI initiatives requiring IT capabilities are supported by key IT projects
Slate CRM advising
Self service version 9
Pathify portal
Blackboard Ultra Upgrade
Network refresh
Unified Communication Platform as a Service (UCaaS)
Raisers Edge CRM
Provide professional learning opportunities
Vulnerability Management
Establish helpdesk presence in the library
ITSM implementation (service catalogue, knowledge base)
Data warehouse development
Back up /recovery maturity
Asset inventory management
Data Loss Prevention
Cloud hardware refresh & migration
These projects will increase IT process maturity and systematically improve IT.
IT Reorganization (includes hiring, training, and reclassifications)
IT security program maturation
Integration Platform as a Service (IPaaS)
Service desk standardization (Left Shift)
Project intake prioritization and governance
Student web modernization
Network refresh/modernization
Vendor management maturation
Formalize process improvement as a service
Network modernization/Juniper Mist upgrade
Service desk automation (leverage AI)
Onboarding/Offboarding Automation
Creation of executive dashboards
Electronic Forms/Business Process enablement
These projects will improve our future innovation capabilities and decrease risk by increasing our technology maturity.
Azure DaaS
Skill up to meet emerging needs
Roll out Copilot for M365 (integrated AI tools)
IT will regularly measure and report stakeholder satisfaction and success metrics for our services and processes
IT Goals | Business Facing Metrics | Targets |
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Enhance Operational Excellence |
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Technology Partnership |
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IT Security Maturity |
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BI & Data Analytics Maturity |
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Workforce Empowerment |
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