This 12-hour certificate workshop is intended for prospective, new, or experienced leaders and is ideal for building the capabilities needed to launch or enhance a successful management career. The following four topics are explored:
Your Role as a Leader
• What the supervisor role is and what it is not
• Engaging employees
• Supervising former peers
Resolving Conflict
• Healthy conflict versus damaging
• Causes and consequences of conflict
• Conflict resolution process and the supervisor’s role
Effective Communication Skills
• Interpersonal relationship skills; listening skills
• Appropriate use of communication tools and methods
• Goal setting, performance expectations and performance improvement
Building and Sustaining Trust
• Supervisor role in building and sustaining trust
• Behaviors that build, sustain and break trust
• Repairing damaged relationships
Class Date is October 10 & October 16, 2023 from 9:00am-4:00pm Eastern Time
DEADLINE TO REGISTER IS SEPTEMBER 22ND by 4:00pm Central Time.
For more information on dates, locations & instructors;
click on the REGISTER button below.
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Paula Nurrenbern Office 812-461-5425 8600 University Boulevard |
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Lesley Groves Office 812-464-1854 8600 University Boulevard |