In high-functioning teams, each person takes responsibility and is accountable for his or her actions and the impact they may have on the team. This six hour training will focus on three types of accountability-personal accountability, holding others accountable and creating team accountability.
Developing Personal Accountability (3 hours)
This session focuses on the principle that workplace accountability has to begin with the leader who sets the example. Therefore, developing personal accountability is the key to creating a culture of accountability. This session focuses on what accountability is, the barriers to accountability, and the steps to personal accountability. This session uses a model described in the book The Oz Principle.
- Defining Accountability - A personal choice to rise above one’s circumstances and demonstrate the ownership necessary for achieving the desired results.
- Introducing The Oz Principle model of Below the Line/Above the Line thinking
- Barriers to Accountability
- Wait and See
- Confusion/Tell me What to Do
- It’s Not my Job
- Finger Pointing
- Cover Your Tail
- Steps to Accountability
- See It
- Own It
- Solve It
- Do It
- Holding Others
Accountable (2.5 hours) and Creating Team Accountability (.5 hours)
This session builds on Session One and focuses on how a leader communicates expectations, holds conversations, and provides follow-up. Participants will consider their own Accountability Style, learn how to define and communicate expectations, how to monitor outcomes, and how to effectively hold a conversation when there are gaps in what is expected and what is observed. In addition, there will be guidance as to how to create a workplace culture where peers hold one another accountable. This session will use videos and role plays to assist participants in learning how to effectively hold these conversations. This session uses the books How Did that Happen?, Crucial Accountability, and The Five Dysfunctions of a Team as resources.
- The Role of the Leader
- Define and communicate expectations
- Monitor expectations
- Provide feedback and follow-up regarding expectations and outcomes
- Managing the Conversation
- Mutual Purpose / Respect
- Make it Safe
- Path to Action Model
- Develop a Plan
- Diagnosing the Problem
- Describe the performance gap
- Use Six Sources of Influence to develop the solution
- Team Accountability
- Development of Peer Accountability
- Publications of goals and standard
- Simple and regular progress reviews
- Team rewards
- The Role of the Leader
Whether it is shortening a training to fit in one day, increasing the curriculum to cover several classes, or changing the location of the training from here at USI to your location, we have the training you are looking for to grow your business.
Contact us today to find out more information about how we can customize ANY of our trainings to the specifications of what YOUR organization/company may need.
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