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Effective Communication Skills

This course is designed for anyone who provides customer service, whether those customers are internal or external. Participants will learn and apply tools and techniques for communicating more effectively with internal and external customers.

This program covers the following objectives:

  • Use proven techniques to improve the effectiveness of your written communication
  • Employ listening skills to better understand customers' perspectives and needs
  • Apply questioning skills to obtain information needed to better serve customers and help solve problems 

Whether it is shortening a training to fit in one day, increasing the curriculum to cover several classes,
or changing the location of the training from here at USI to your location,
we have the training you are looking for to grow your business.

Not sure where to start?

 

Our skilled professionals in Corporate Partnerships and Customized Training with USI Outreach and Engagement will meet with you to discuss your needs and identify the best resources to meet those needs, whether from USI, across the region, or the country. We’ll ask you to specify current skill-gap needs you’d like addressed in a training program, coaching session, or a team retreat.  Our professional subject matter experts will work with you to ensure a clear understanding of those needs and recommend how best to sustain the training or coaching once completed.

Click here to indicate interest and availability for individual or group training.
Together, we will develop the best plan for your employees and company.

Get Started Today
Request more information to get started on a needs assessment.
Together, we will develop the best plan for your employees and company.

      Paula Nurrenbern                                                      Office 812-461-5425
      Director of Corporate Partnerships                      Cell 812-455-3629
      and Customized Training  

      8600 University Boulevard 
      Evansville, Indiana 47712  
 
      Pjnurrenbe@usi.edu                                             USI.edu/Custom-Training

       Lesley Groves                                                            Office 812-464-1854
       Asst. Director of Corporate Partnerships       
       and Customized Training  

       8600 University Boulevard 
       Evansville, Indiana 47712  
 
       lagroves@usi.edu                                                USI.edu/Custom-Training

Connect With
Corporate Partnerships and Customized Training

(812) 461-5425