Managing Conflict

Most people are uncomfortable with conflict, but if your workplace has more than one employee then situations for conflict will arise. By changing your perception from conflict as war to conflict as a window of opportunity you will be able to handle tough situations with professionalism and confidence. This course is designed to help participants gain a new understanding of and appreciation for conflict. It teaches how to use the conflict management style that will result in the greatest opportunities for growth.

The course is designed as a four hour, interactive training and utilizes the Thomas-Kilmann Conflict Mode Instrument.

Upon completing this course, participants will be able to:

• Understand why and how conflict can be positive
• Review conflict management styles and their strengths
• Identify your personal conflict management style and understand its strengths and weaknesses
• Apply steps toward successful conflict resolution

Whether it is shortening a training to fit in one day, increasing the curriculum to cover several classes,
or changing the location of the training from here at USI to your location,
we have the training you are looking for to grow your business.