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Customer service is not a department. It is a philosophy to be embraced by every employee, from the CEO to the most recently hired. The average company loses up to half its customers every year due to poor customer service, equating to $75 billion annually in losses.

Having well-training and skilled employees who can handle a variety of situation while reflecting a positive image for the company are a true asset. Poor employee behavior or employees who lack customer service skills can damage a company's reputation.

We offer training courses for employees to learn how to provide excellent customer service, for both internal and external customers. Each course is designed as a three-hour module, but courses can be combined to provide a customized certificate in Customer Service Excellence to best fit the needs of your organization.

Course options and learning objectives are listed below:

Whether it is shortening a training to fit in one day, increasing the curriculum to cover several classes,
or changing the location of the training from here at USI to your location,
we have the training you are looking for to grow your business.

Get Started Today

Request more information to get started on a needs assessment.
Together, we will develop the best plan for your employees and company.

      Paula Nurrenbern                                                      Office 812-461-5425
      Director of Corporate Partnerships                      Cell 812-455-3629
      and Customized Training  

      8600 University Boulevard 
      Evansville, Indiana 47712                                    

       Lesley Groves                                                            Office 812-464-1854
       Asst. Director of Corporate Partnerships        
       and Customized Training  

       8600 University Boulevard 
       Evansville, Indiana 47712