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Mastering Service Excellence in Banking

Delivering exceptional customer experiences isn’t just a skill—it’s a mindset. Join us for an engaging, interactive class designed to elevate your service standards and strengthen client relationships.

You’ll learn how to:

• Deliver consistent and memorable experiences
• Listen actively and respond effectively
• Communicate with clarity and confidence
• Turn challenges into opportunities
• Boost customer satisfaction and loyalty

Through real-world examples and collaborative discussions, you’ll gain practical strategies to create memorable experiences that keep customers coming back.

Invest in your growth. Master the art of service excellence.

Get Started Today
Request more information to get started on a needs assessment.
Together, we will develop the best plan for your employees and company.

      Paula Nurrenbern                                                      Office 812-461-5425
      Director of Corporate Partnerships                      Cell 812-455-3629
      and Customized Training  

      8600 University Boulevard 
      Evansville, Indiana 47712  
 
      Pjnurrenbe@usi.edu                                             USI.edu/Custom-Training

       Lesley Groves                                                            Office 812-464-1854
       Asst. Director of Corporate Partnerships        
       and Customized Training  

       8600 University Boulevard 
       Evansville, Indiana 47712  
 
       lagroves@usi.edu                                                USI.edu/Custom-Training

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Corporate Partnerships and Customized Training

(812) 461-5425